"If our company only knew what our company knows."
You may have heard this within your organization.
Do you have a go-to person or a team who knows everything about a specific service, product, process or customer? If you had a question about that specific concern or topic, you know to go to that group. They know the answers. Or that person holds the information to your problem.
What if that person moved on or that team got restructured? How could you retain the knowledge that they possessed? Ideally you need to capture the questions that were asked and the answers that were shared by this person or group of people.
We can help by distributing this knowledge through Yammer, and leverage available, easy to use solutions like Azure Cognitive Services, Flow, and SharePoint to build and store our knowledge assets. That is the goal of the Yammer Knowledge Base (KB) feature.
You can set up a Yammer group to provide automated answers to questions posted in the group. If the question has stumped the knowledge base, the solution will ask a team of experts to weigh in before it posts an answer.
This solution integrates Yammer with Azure QnA Maker and Microsoft Flow, and uses SharePoint Online and Outlook features available to all Yammer Microsoft 365 connected groups.
Here’s some different examples of ways a group could use the Yammer Knowledge Base:
Here's a quick overview of how the Yammer Knowledge Base works:
Knowledge doesn't move in a straight path or at the speed we'd like but with the Yammer Knowledge Base feature, you can start to leverage what your company knows in a structured way.
You can learn more about how to set this up for your groups or departments by following the step by step guide here. And when you try this in your organization, let us know below!
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