Recently we had Andrew Pope & Rebecca Jackson join us and ask hard questions about which tool should we use when. They informed us with some insights and shared best practices that work for them and their customers.Listen to the recording here.
Engagement – thumbs up and reply to vs an email response
Make it easy for leaders to connect
Pile on the praise with engagement via Yammer
Structure vs Unstructured Analogy
Microsoft Teams is your desk, meeting rooms, purpose of certain, known people to do a known activity
Yammer is the kitchen, corridors, impromptu, open to everyone, putting it out there and letting people see and chose how they use it
When you determine which tool to use, think about who your audience is. What kind of audience do you want to engage?
Think about your reach
Boundaries of your collaboration
Non-members can even browse communities
Sharing convos across communities easier than other methods
CEO can’t just dip into Teams to see what people are working on, missed context
Create influencer changes of champions
Coaching, helping those people to make change within their groups
Not directly work related – like posting pictures of celebrations, like birthdays, length of services in Yammer
How to take people on the journey?
Connection can be found. We can learn more from our colleagues because we haven’t seen them.
Ask what can you achieve and expect in a community? Compared to pushing a specific product
Important that people connect behaviors to actions instead of tools, focus on outcomes
Customer Example - They launched a specific community – This is why I love this Company Community Members answered what is unique about keeping them in the company?
Absence of expectations is where people just go back to their learned behaviors.
Join us next time!
The next call is scheduled on June, June 7, 2022, at 9 AM PT.
Special Edition of our Customer Best Practices sessions:
We are very fortunate to have Cat Moore joining us to guide a conversation on Belonging in the Digital Workplace. Cat is the Director of Belonging at the University of Southern California.
Cat will help us think of ways to create greater belonging and meaning in the digital workplace, using digital tools such as Yammer. This will be a bit different to our usual sessions, yet valuable in our remote and hybrid world.