Recently we had Andrew Pope & Rebecca Jackson join us and ask hard questions about which tool should we use when. They informed us with some insights and shared best practices that work for them and their customers. Listen to the recording here.
Sign up here to join us for the next one!
Here’s a few of the notes and highlights from the session…
The first step is to take people on the journey of community.
How does community management relate to Teams?
Which tool when? When do you chose to do what?
Collaboration contracts
Yammer Blog Resource : The Social Collaboration Contract - Microsoft Tech Community
Governance
Great analogies of Teams and Yammer
If you buy a gym membership, you won’ get fit or build muscles unless you use your gym membership. If you need to cut the grass or dig the hole – you’d go to the tool shed to get the right tool.
Engagement
Structure vs Unstructured Analogy
When you determine which tool to use, think about who your audience is. What kind of audience do you want to engage?
Create influencer changes of champions
How to take people on the journey?
Customer Example - They launched a specific community – This is why I love this Company Community Members answered what is unique about keeping them in the company?
Absence of expectations is where people just go back to their learned behaviors.
The next call is scheduled on June, June 7, 2022, at 9 AM PT.
Special Edition of our Customer Best Practices sessions:
We are very fortunate to have Cat Moore joining us to guide a conversation on Belonging in the Digital Workplace. Cat is the Director of Belonging at the University of Southern California.
Cat will help us think of ways to create greater belonging and meaning in the digital workplace, using digital tools such as Yammer. This will be a bit different to our usual sessions, yet valuable in our remote and hybrid world.
5pm BST / 12pm EDT / 9am PDT on Tuesday June 7th
If you’d like us to cover a particular topic, please let us know in the Yammer Customer Connections Community or leave a comment below!
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