Capturing and disseminating knowledge is crucial to organizations and a key area of development for Yammer. Today, we’re excited to announce that question and answer in Yammer is rolling out to all Office 365 tenants. We announced this at the SharePoint Conference in May, and the experience will become available to all groups and live events in Yammer over the next few days.
Capture knowledge with a new question and answer style
A large number of questions get asked in Yammer, meaning it can be hard to distinguish requests for help from general conversations. Question and answer in Yammer enables you to start a conversation in the question format from the browser or mobile app. Unique styling helps everyone identify which posts need answers.
Ask a question from the Yammer app.
Mark the best answer
Once a question is asked, a response can now be marked as the best answer by the author or a group admin. The best answer gets pinned to the top of the question—making it easy for people to find without sifting through dozens of responses. As Caroline Honour, Intranet and Internal Social Media Manager at Govia Thameslink Railway, states: "I love the fact that marking a best answer puts it to the top of the Yammer thread so everyone can find it without reading a hundred million posts."
A best answer gets pinned to the top of the replies.
Marking a best answer on mobile.
Carry out Q&A in Live Events
We’re continuing to invest in live events as a way for leaders and employees to connect and are excited to announce that question and answer is available in Live Events in Yammer as well, so that attendees can choose to ask a question or make a comment. This helps event organizers and attendees alike differentiate between content and apply filters to see all questions and unanswered questions before, during, and after the event. Best answers can be marked to indicate a resolution within the live event page.
Discover and sort questions in Live Events using the filter.
Building practical solutions
Question and answer provides a way to build dedicated experiences around capturing and consuming in Yammer, while saving users time searching for information. As we’ve designed and built this experience, we’ve worked with customers every step of the way to better understand this space—from gathering feedback on early concepts to running a preview with a small set of organizations. Please try it out and continue to let us know what you think.
Have questions for the Yammer product team? We’re excited to share that we’re hosting a Yammer AMA on Wednesday, July 10th from 9:00 a.m. to 10:00 a.m. PT in the Yammer AMA space.
An AMA is a live online event similar to a "YamJam" on Yammer or an "Ask Me Anything" on Reddit. The Windows as a service AMA will give you the opportunity to connect with members of the Windows product and engineering teams, who will be on hand to answer your questions and listen to feedback.