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Internal Server 500 Error when navigating to Workplace Analytics

%3CLINGO-SUB%20id%3D%22lingo-sub-297414%22%20slang%3D%22en-US%22%3EInternal%20Server%20500%20Error%20when%20navigating%20to%20Workplace%20Analytics%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-297414%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BOur%20organization%20has%20been%20provisioned%20with%20E5%20licenses%20and%20we%20have%20access%20to%20MyAnalytics.%20When%20browsing%20to%20the%20Workplace%20Analytics%20URL%2C%20it%20produces%20a%20500%20error.%20Please%20advise%20the%20requirements%20to%20use%20this%20app.%20We%20are%20under%20300%20users.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20we%20do%20meet%20the%20requirements%20how%20do%20we%20provision%20it%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-297414%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3E500error%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314847%22%20slang%3D%22en-US%22%3ERe%3A%20Internal%20Server%20500%20Error%20when%20navigating%20to%20Workplace%20Analytics%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314847%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20for%20flagging%20this.%20As%20of%20now%2C%20Workplace%20Analytics%20is%20only%20available%20to%20customers%20with%20an%20Enterprise%20Agreement%20(which%20requires%20at%20least%20500%20licenses).%20I%20will%20connect%20with%20you%20in%20a%20private%20message%20shortly%20to%20discuss%20further.%20Thank%20you!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENate%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314839%22%20slang%3D%22en-US%22%3ERe%3A%20Internal%20Server%20500%20Error%20when%20navigating%20to%20Workplace%20Analytics%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314839%22%20slang%3D%22en-US%22%3E%3CP%3Ethanks%20for%20the%20response.%20I%20however%20do%20not%20see%20the%20option%20to%20add%20the%20add-on%20license%20to%20our%20E3%20or%20E5%20skus.%20This%20is%20a%20customer%20we%20manage%20in%20our%20CSP%20portal%20as%20a%20MS%20CSP%20partner%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-299019%22%20slang%3D%22en-US%22%3ERe%3A%20Internal%20Server%20500%20Error%20when%20navigating%20to%20Workplace%20Analytics%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-299019%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20for%20reaching%20out!%20While%20MyAnalytics%20comes%20with%20the%20E5%20suite%2C%20Workplace%20Analytics%20is%20available%20as%20an%20add-on%20to%20Enterprise%20SKUs.%20The%20solution%20is%20priced%20at%20%246%2Flicense%2Fmonth%20or%20%242%2Flicense%2Fmonth%20for%20E5%20subscribers.%20Customers%20with%20an%20Enterprise%20Agreement%20can%20enable%20Workplace%20Analytics%20through%20the%20admin%20portal.%20For%20customers%20without%20an%20EA%2C%20we%20expect%20to%20offer%20alternative%20methods%20of%20enablement%20in%20the%20coming%20months.%20Apologies%20for%20the%20delay%2C%20but%20stay%20tuned%20for%20more%20details%20and%20check%20out%20our%20documentation%20regarding%20environment%20requirements%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fworkplace-analytics%2Fsetup%2Fenvironment-requirements%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fworkplace-analytics%2Fsetup%2Fenvironment-requirements%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%2C%3CBR%20%2F%3ENate%3C%2FLINGO-BODY%3E
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HB2019-
Occasional Contributor

 Our organization has been provisioned with E5 licenses and we have access to MyAnalytics. When browsing to the Workplace Analytics URL, it produces a 500 error. Please advise the requirements to use this app. We are under 300 users. 

 

If we do meet the requirements how do we provision it?

3 Replies
Hello,

Thanks for reaching out! While MyAnalytics comes with the E5 suite, Workplace Analytics is available as an add-on to Enterprise SKUs. The solution is priced at $6/license/month or $2/license/month for E5 subscribers. Customers with an Enterprise Agreement can enable Workplace Analytics through the admin portal. For customers without an EA, we expect to offer alternative methods of enablement in the coming months. Apologies for the delay, but stay tuned for more details and check out our documentation regarding environment requirements here: https://docs.microsoft.com/en-us/workplace-analytics/setup/environment-requirements

Thanks,
Nate

thanks for the response. I however do not see the option to add the add-on license to our E3 or E5 skus. This is a customer we manage in our CSP portal as a MS CSP partner 

Hello,

 

Thanks for flagging this. As of now, Workplace Analytics is only available to customers with an Enterprise Agreement (which requires at least 500 licenses). I will connect with you in a private message shortly to discuss further. Thank you!

 

Nate

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