Word Macros

Copper Contributor

After updating Office my macros stopped working for WORD (but they worked in Excel). Did an internet search which said that the problem might be in the Trurst options, so I verified that my settings were correct.
Called Ahamed who took control of my computer. He uninstalled WORD and re-installed it. Macros still did not work.
Then I called Nishant, who took control of my computer and tried to go back to a restore point. He said it would take about an hour, but after about five hours the procedure was still working on my registry. Did a hard reset. Got a message which said that the restore point operation had not succeeded, which I already knew.
Called Niel, who took control of my computer, but could not help so he directed me to this web page.

1 Reply
One fine day, after updating Windows, my WORD macros suddenly stopped working. After consulting five people at Microsoft, none of whom could help me, I found the solution in collaboration with a sixth Microsoft support person named Jane.

The problem was the file Normal.dotm. I do not know what was wrong with the file – using a utility called scannow did not detect a corruption. Nor was the file read-only.

But we changed the name of the file. Then we opened WORD again. Naturally there were no macros listed. We created one. Which worked. WORD then created a new normal.dotm. Then it was simply a matter of creating the rest of the macros.

I periodically copy all my word macros and save them in a WORD .docx file. Thus I was able to restore my macros.