Aug 05 2016 10:26 AM
Aug 18 2016 02:59 AM
You might want to have a look at this.
Is your letter head's document format matching your default document type?
For more details: Word 2010 – Crashes with .doc or .docx file format
Aug 18 2016 11:22 AM
Actually the problem was caused by 2 display drivers being enabled on the laptop. Once we disabled the 3D drivers all was well.