Word crashes when trying to view chart templates

[shawb]

Hi all,

Trying to insert a chart using a pre-saved template but every time I click "Templates" in the "Insert Chart" dialogue box, the entire program crashes... Any ideas? Just brought my Office 365 up to date and the problem persists.

[#2]

Hi @shawb 

Looks like this one has gone unanswered for a while so I thought I'd chime in. 

My suggestion would be to try running Word in safe mode and see if that helps?

Search for the Word shortcut, hold down Ctrl and click onto the icon to open Word. It will ask you to confirm that you want to go into safe mode so click Yes.

And then see if the issue still happens? If it works then there might be an add on or something crashing the app.

Best wishes

Damien