Word & Powerpoint stops working

%3CLINGO-SUB%20id%3D%22lingo-sub-1640673%22%20slang%3D%22en-US%22%3EWord%20%26amp%3B%20Powerpoint%20stops%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1640673%22%20slang%3D%22en-US%22%3E%3CP%3EI%20get%20message%20that%20%22word%20has%20stopped%20working%22%20and%20the%20word%20closes.%20Same%20thing%20happens%20with%20Powerpoint.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20quick%20%26amp%3B%20online%20repair%20but%20it%20still%20does%20not%20work.%20I%20have%20re-installed%20office%20365%20and%20the%20problem%20disappears%20for%201%20week%20and%20then%20comes%20back.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1642460%22%20slang%3D%22en-US%22%3ERe%3A%20Word%20%26amp%3B%20Powerpoint%20stops%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1642460%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F784296%22%20target%3D%22_blank%22%3E%40abrahamk%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAssuming%20that%20you%20are%20running%20Office%20on%20Windows%2C%20check%20if%20you%20can%20start%20the%20programs%20in%20Safe%20mode%20(%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fopen-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f4b-4afb-a453-528af4f7ac72%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fopen-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f4b-4afb-a453-528af4f7ac72%3C%2FA%3E)%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

I get message that "word has stopped working" and the word closes. Same thing happens with Powerpoint.

 

I have tried quick & online repair but it still does not work. I have re-installed office 365 and the problem disappears for 1 week and then comes back. 

3 Replies
Highlighted

@abrahamk 

 

Assuming that you are running Office on Windows, check if you can start the programs in Safe mode (https://support.microsoft.com/en-us/office/open-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f...)?

Highlighted

Unfortunately that does the help. The same problem persists.  @Stefan_Blom 

Highlighted

@abrahamk 

 

Since repairing Office fails and since even Safe mode doesn't work around the problem, your only choice may be to remove Office using the Uninstall support tool (see Option 2 in the article at https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5d...) and then start fresh.

 

Be sure that you can access the information you need to reinstall Office before you uninstall the product.