word 365 won't print envelopes on my HP inkjet

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New Contributor

I downloaded and installed office 365 upgrading from my office 2010.  I still have office 2010 on an older PC and have no problem printing envelopes.  I get a "paper mismatch" error on my HP printer when I try to print envelopes with WORD 365.  I will print and envelope style on an  8,5 x 11 piece of paper showing the address and return address down the middle of the paper.  I just spent quite some time with MS support and installed the latest version of 365.  Thoughts on how to get envelopes to print, like I did in the olden days?

 

3 Replies

@jaxnd 

 

On the computer with Microsoft 365/Office 365, you probably need an updated printer driver from HP (https://support.hp.com/us-en/drivers). 

@Stefan_Blom  II think I fixed this:

update all printer drivers, factory reset printer

remove all printers from PC , restart.  Install printer onto PC, restart

Seems to be working now.

@jaxnd 

 

Thanks for the follow-up.