Wholesale corruption of Word files following a pass by AVG TuneUp Premium for Mac

%3CLINGO-SUB%20id%3D%22lingo-sub-2758511%22%20slang%3D%22en-US%22%3EWholesale%20corruption%20of%20Word%20files%20following%20a%20pass%20by%20AVG%20TuneUp%20Premium%20for%20Mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2758511%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20morning%2C%20following%20an%20apparently%20routine%20%22de-cluttering%22%20of%20my%20Mac%20by%20the%20AVG%20TuneUp%20program%2C%20I%20found%20that%20ALL%20of%20my%20Word%20files%20that%20had%20not%20been%20saved%20to%20OneDrive%20were%20corrupted%20from%20a%20simple%20.docx%20extension%20to%20this%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%2FUsers%2F%3CMY%20name%3D%22%22%3E%2FLibrary%2FContainers%2Fcom.apple.mail%2FData%2FLibrary%2FMail%20Downloads%2F1BC6A99F-AAC9-43A9-B32B-0F609DD756ED%2FPhilodendron%20pollination.docx%3C%2FMY%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20trying%20to%20access%20any%20of%20the%20files%2C%20I%20get%20the%20following%20message%3A%20%22Can't%20open%20(X%20file)%20-%20This%20document%20is%20either%20deleted%20or%20not%20currently%20accessible.%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20attempted%20all%20of%20the%20usual%20file%20recovery%20options%20available%20on%20Word%20and%20no%20joy.%20Tried%20a%20commercial%20file%20rescue%20program%20(Recoverit)%20and%20found%20it%20useless.%20I%20have%20a%20lot%20of%20lost%20work%20here%20that%20was%20not%20backed%20up%20because%20I%20disconnected%20my%20external%20hard%20drive%20while%20traveling.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20suggestions%20as%20to%20whether%20file%20recovery%20is%20possible%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

This morning, following an apparently routine "de-cluttering" of my Mac by the AVG TuneUp program, I found that ALL of my Word files that had not been saved to OneDrive were corrupted from a simple .docx extension to this:

 

/Users/<MY NAME>/Library/Containers/com.apple.mail/Data/Library/Mail Downloads/1BC6A99F-AAC9-43A9-B32B-0F609DD756ED/Philodendron pollination.docx

 

When trying to access any of the files, I get the following message: "Can't open (X file) - This document is either deleted or not currently accessible."

 

I have attempted all of the usual file recovery options available on Word and no joy. Tried a commercial file rescue program (Recoverit) and found it useless. I have a lot of lost work here that was not backed up because I disconnected my external hard drive while traveling.

 

Any suggestions as to whether file recovery is possible?

 

Thanks in advance.

0 Replies