weird word double crash

Copper Contributor

Hi, I try to open older docx files and word (office 365) shows the file for two seconds, then shuts down and reloads. Sometimes it does this even twice. Safe mode does not make any difference. 

I have zotero installed as the only extension and virus protection is up to date. Anyone any idea what could be going on?

 

 

1 Reply

@dzinnbauer You mention that the problem occurs with older documents.  Can we assume that it does not happen with newer documents?  

Also, what do you mean by older documents? Do you mean .doc rather that .docx?