Unable to print a range pages if is present a summery on the word docs

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New Contributor

 

The problem seems to be the References->Summery.

 

I am not able to print a range of pages on a word file ex. from 5-7 or p5s2-p7s2 if is present a summery reference on it.

 

If a summery is present (I tried with the file already present in our server but also with new files, I made a new file with new summery) I can print only the entire document or the current page.

If I delete the summery (on the same file I tried before without success) then I can print the range page.

 

I tried to reinstall the printer driver and also try to print in another print of another office but nothing happened.

I have a Office 2016 plus butI tried to print also in a Office 2019 plus (with another pc here at work), but nothing is happening.

 

Then if launch the print , in the lower bar does not appear the processing bar of the print that instead appears if I print the entire doc.

 

here below Office and windows details.

 

Office is a 2016 Plus version 16.0.14326.20404

Word is a version 2108 (build 14326.20404)

 

windows is updated:

Edition Windows 10 Pro

Version 21H1

Installation date: ‎29/‎07/‎2020

Build Operating system 19043.1237

 Windows Feature Experience Pack 120.2212.3530.0

 

Who can help me?

 

Thanks a lot in advance.

 

  

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