Shift key acting up.

Copper Contributor

Left shift key randomly brings up "We've reached the end of the document. Do you want to continue searching from the beginning?" Yes response finds whatever last search entry was. No response closes box.

Left shift key sometimes jumps directly to whatever last search entry was.

Again, this is completely random in occurrence. Have not tried using right shift long enough to see if it happens, but have tried different keyboard--same problem.  

8 Replies


Does this happen with Word started in safe mode?

Open Office apps in safe mode on a Windows PC - Microsoft Office



Sorry for slow reply.  Yes, does occur in safe mode, also on reinstalled Office. Seems to be less often, but I wasn't really keeping track. 


Which version of Word are you using?

Desktop application in Windows?

Desktop application on the Mac?

Browser/online version?

Mobile version?

"C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE"


OK, that is the Desktop application. It could be Microsoft 365, Office 2016, Office 2019, or Office 2021 in any update. They all place Winword.exe in that location. Take a look at File > Account > About Word for more on which version and update you are using.

Microsoft® Word 2021 MSO (Version 2308 Build 16.0.16731.20182) 64-bit

Can you tell what a Luddite I am? Thank you so much for your time and patience.


Microsoft has gone out of its way to make this confusing. 2309 would be the latest release on the monthly channel. I monitor a number of Word help forums and have not seen this problem in the past. If it were a Word problem, I expect I would be seeing more people with the problem. That it happens in safe mode for Word tells me that the problem is not a Word add-In nor something in your Normal template.


This is a Microsoft Word forum.

Does this problem happen with other applications such as in your browser or WordPad or NotePad?

Pretty much all my typing is in Word. Don't use WordPad or NotePad, but I will experiment with those. Has not occurred when typing emails, but perhaps they're not long enough for it to occur. Interestingly, it has stopped jumping to last search item and now only jumps to top of page.