Need help - important files inaccessible

%3CLINGO-SUB%20id%3D%22%5C%26quot%3Blingo-sub-3162853%5C%26quot%3B%22%20slang%3D%22%5C%26quot%3Ben-US%5C%26quot%3B%22%3ENeed%20help%20-%20important%20files%20inaccessible%26lt%3B%5C%2Flingo-sub%26gt%3B%3CLINGO-BODY%20id%3D%22%5C%26quot%3Blingo-body-3162853%5C%26quot%3B%22%20slang%3D%22%5C%26quot%3Ben-US%5C%26quot%3B%22%3E%3CP%3EAfter%20switching%20from%20Windows%20to%20Mac%2C%20I%20can't%20access%20important%20files.%20I'm%20not%20sure%20if%20the%20conversion%20was%20the%20problem%2C%20or%20if%20it's%20Onedrive.%20I've%20had%20several%20Onedrive%20accounts%2C%20one%20at%20work%2C%20a%20previous%20and%20now%20current%20personal%20accounts.%20Could%20it%20be%20that%20my%20files%20are%20locked%20until%20I%20sign%20in%20with%20the%20correct%20onedrive%20account.%20What%20if%20I%20no%20longer%20have%20access%20(don't%20know%20passwords)%20for%20an%20older%20account%3F%20Please%20help.%20Files%20are%20Word%20and%20Excel.%26lt%3B%5C%2FP%26gt%3B%26lt%3B%5C%2Flingo-body%26gt%3B%3CLINGO-LABS%20id%3D%22%5C%26quot%3Blingo-labs-3162853%5C%26quot%3B%22%20slang%3D%22%5C%26quot%3Ben-US%5C%26quot%3B%22%3E%3CLINGO-LABEL%3EOffice%20365%26lt%3B%5C%2Flingo-label%26gt%3B%3CLINGO-LABEL%3EOffice%20Apps%26lt%3B%5C%2Flingo-label%26gt%3B%3CLINGO-LABEL%3EWord%26lt%3B%5C%2Flingo-label%26gt%3B%26lt%3B%5C%2Flingo-labs%26gt%3B%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3C%2FLINGO-SUB%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3171842%22%20slang%3D%22en-US%22%3ERe%3A%20Need%20help%20-%20important%20files%20inaccessible%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3171842%22%20slang%3D%22en-US%22%3ESee%20%3CA%20href%3D%22https%3A%2F%2Fappuals.com%2Foffice-2016-grant-access-error-on-macos%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fappuals.com%2Foffice-2016-grant-access-error-on-macos%2F%3C%2FA%3E%3C%2FLINGO-BODY%3E
New Contributor

After switching from Windows to Mac, I can't access important files. I'm not sure if the conversion was the problem, or if it's Onedrive. I've had several Onedrive accounts, one at work, a previous and now current personal accounts. Could it be that my files are locked until I sign in with the correct onedrive account. What if I no longer have access (don't know passwords) for an older account? Please help. Files are Word and Excel.

2 Replies

@Doug_Robbins_Word_MVP 

Thank you Doug. I will try these and let you know how it goes.