Microsoft Word has the worst customer service

Copper Contributor

I've been trying to reach customer service for hours.  The automated system hangs up, it is impossible to get transferred to billing, and there is absolutely no available person to help.


Furthermore, Microsoft wonders why people pirate their software?  It would be extremely easy to do so, but I choose to pay for my services.  Moreover, what exactly are we paying for? Apathy from a billion dollar company?


This is why people switch to Apple products, this is why people blast Microsoft on web forums and community groups, this is why this company will be gone before the end of the century. Greed, terrible business practices and lousy customer service will end this company.  It is amoral.  Also, I used to be an avid Microsoft fan until today.


Can't wait for the "Blockbuster" train to hit Microsoft.  They'll be out of business wondering what happened just like VHS tapes in the 2000's.


Kind regards you greedy executives,

Mawi Fresh

2 Replies

@MawiMek In days well gone by, it was possible to create pirated copies of the software, I believe that you will find the situation to be very different with the current versions.


Reading between the lines, I assume that your issue is to do with a subscription to Microsoft 365.  If that is the case, if you're in the admin center, select Support > New service request. If you're an admin on the account, call (800) 865-9408 (toll-free, US only).


You are talking with your fellow users here, not Microsoft.

Phone - You can talk to support by picking the number for the appropriate country

Chat - You may try chatting with MS Support to resolve this issue


If you want to get a message to Microsoft, this user-to-user support forum is not the place to do it. Posts here are responded to, and read by, your fellow users. Decision makers at Microsoft do not see anything you post here. Instead, use the Feedback mechanisms.

Giving Feedback on Microsoft Word or other Microsoft Products