Microsoft Office for Mac - "Save As" dialog box does not appear

[GrantLogan]

Hello,

Randomly, I get requests for support from clients that are unable to save a document in Word, PowerPoint, or Excel for mac.

When they click on "Save As", nothing happens. I will do my best to recover their work by copying the contents of their document into another application and then force quitting Word/Excel/PowerPoint in hopes that it will autorecover. Quitting/reopening the application resolves the issue 100% of the time, but is frustrating for my clients. In the past, some have lost hours of work as a result.

This issue has been happening for a year (across multiple versions of Office for Mac) and across multiple computers. I've encountered the issue on computers managed by my organizations MDM service, and computers that weren't managed by any MDM service.

Has anyone else encountered this issue? Does anyone have a fix to prevent it from happening?

Thanks!

Grant

[#2]

@GrantLogan You might try raising the issue in the Microsoft Answers Forum - https://answers.microsoft.com/en-us/msoffice/forum? as there are more Mac users there than there are among the regulars here.

[#3]

@GrantLogan We are experiencing this issue as well across multiple users, OS, app versions. We have 4,500+ users on MacBooks who routinely experience these issues. So far, our solution has been the same as yours. We restart the application or device and the issue disappears for a period of time.