Copper Contributor

In Word365 in the mailings app the create/envelopes drop-down is greyed out. I am unable to open the envelopes function.


2 Replies


I am assuming that you mean the Mailings Tab and that you are using a desktop Word application. Is that correct?


Are you on a Mac or PC?


Is there a document open?

Does this happen with all documents?


What happens if you open Word in safe mode?

Open Office apps in safe mode on a Windows PC - Microsoft Office


Thank you, Charles. The problem was that I didn't have a document open. It seems to be working now.

Bob Kelly