SOLVED

Copy and Paste Fails to Work

Copper Contributor

I have gotten off the chat with Microsoft's support about this issue already. Essentially, whenever I copy a section of my file and try to paste, I only have the unformatted unicode text option. There are no other paste options that are available. We have gone through all the usual processes:

 

  • Verifying that the Cut-Copy-Paste options all show "Keep Source Formatting"
  • Delete all registries for Word
  • A full re-install of Office (twice), with re-installs as well.

 

This issue also exists in Excel technically too, so it's not just one application. Problem started about 1 week to 1 1/2 weeks ago. Any insights are more than welcome at this point.

5 Replies
I should add that the issue exists also in Safe Mode - this was something else that I checked
Can you save samples of a source and destination file on OneDrive or DropBox and post a share link here?

Is this all files or just one, or something in between?

@Charles_Kenyon 

 

Here's a link to an example document: https://1drv.ms/w/s!AsCEpuiCi95NiJgLInh5ubFoSvXGIA?e=t9QhwG

 

I'm experiencing this issue in all of my Word documents currently, whether I'm copying and pasting within the same document or to another document.

@DramaticDragons 

 

I get this when I try to open in the desktop app:

 

Charles_Kenyon_0-1719634718012.png

best response confirmed by DramaticDragons (Copper Contributor)
Solution

@Charles_Kenyon 

 

No worries - I unfortunately had to bite the bullet and create a new profile on my computer. It works fine now, but I had to do a lot of resetting of my settings. I am closing this post now. Thank you!

1 best response

Accepted Solutions
best response confirmed by DramaticDragons (Copper Contributor)
Solution

@Charles_Kenyon 

 

No worries - I unfortunately had to bite the bullet and create a new profile on my computer. It works fine now, but I had to do a lot of resetting of my settings. I am closing this post now. Thank you!

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