Activating Office 365

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Occasional Visitor

I purchased Office 365 a long time ago, set up an account under my email. Every time I try and use Word 365, its read only and tells me I have to activate it. When I press the activate button, I select use existing subscription, enter xander2@msn.com and my password, I get a no subscription message. When I select the 1 month free trial option, it uses my apple id and I enter my password for that and it shows that I have an active subscription till Nov 1st. I have never been able to use this product because it will not let me activate my existing subscription. Please help me activate my Office 365 subscription and how can I be credited for fees I have been charged and get a new start date for my subscription. I cannot find Contact information or Phone number for tech support, Is there a number I can call or a live chat? Thanks

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