Windows Virtual Desktop Client can't connect

Occasional Contributor

Hi,

 

We're in the process of rolling out WVD to some users, one of which is me.

I can connect via the Web Client without problems. I can connect to a full desktop and start apps only. So no issues there.

 

However, with the Remote Desktop Client I receive the following error (screenshot attached):

"Your computer can't connect to the remote computer because a security package error occurred in the transport layer. Retry the connection or contact your network administrator for assistance".

 

Other colleagues can also connect without problems with the RD Client.

I also can connect from other devices with my account. So it's clearly something on my own device.

 

Important to note is that I can see all the WVD's and apps in the client.
It's when I try to connect to it that it throws the error.

 

What I've done:

  • Clear all entries from the Credential Manager
  • No proxy
  • Not blocked on firewall
  • Created this registry entry:
    HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client
    Name: RDGClientTransport
    Type: Dword
    Data: 1 
  • Created this registry key:
    Key: HKLM\SYSTEM\CurrentControlSet\Control\Lsa
    Name: LMCompatilityLevel
    Type: REG_DWORD
    Value: 3

 

Honestly no idea why it doesn't work.

I don't think that my device differs anything from those of my colleagues and from other domain joined devices.

 

Btw...
Normal RDP to on-prem servers is working just fine.

 

Any thoughts?

8 Replies

@Soo Kuan Teo 

 

Yes, I'm using the Windows Desktop Client and it's the latest version.
In fact, since I have the problem there have been two updates of the clients, which didn't solve the problem.

 

And I know, I'm not using mstsc.exe

Can you please:
1. setup log analytics for your WVD workspace.
2. Reproduce your problem.
3. wait for a few minutes, then go to your log analytics.
3. Please share your corelationid for the connection that has the issue.
I will take a look at your connection issue with your corelationid.

Thanks


@Soo Kuan Teo  Would it even hit the log analytics if it fails right at the client level?

@Aldin Turcinovic  i have same issue and it works with device that is imaged and has same group policy which means TLS and SSL settings should not be causing it. One thing I miss from Citrix  is web version supported multiple monitor, if the client version has bug at least web version should have multi monitor to fall back on 

@PrasantChettri

Is have fixed my issues with IIS Crypto.

I used the option "Best practices" and applied it. It worked immediately after that.

Nartac Software - IIS Crypto

Thanks for your response

@Aldin Turcinovic Best practice enables Tls 1.0 on client side and server side. Did you end up removing them? 

@PrasantChettri I think I've disabled it but I don't remember for sure.

It is disabed now anyway.

 

I only ran this on my own computer, not on any server.