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Windows 7 Desktops unable to connect

%3CLINGO-SUB%20id%3D%22lingo-sub-1009625%22%20slang%3D%22en-US%22%3EWindows%207%20Desktops%20unable%20to%20connect%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1009625%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20anyone%20having%20success%20with%20Windows%207%20pools%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20trying%20to%20provision%20a%20Windows%207%20pool%20and%20am%20unable%20to%20get%20it%20working%20with%20my%20custom%20image%20or%20the%20windows%207%20image%20from%20the%20gallery.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20get%20%22An%20error%20occurred%20while%20Remote%20Desktop%20Connection%20was%20accessing%20this%20resource.%20Retry%20the%20connection%20or%20contact%20your%20system%20administrator.%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20confirmed%20the%20session%20host%20appears%20to%20be%20ready%3A%3C%2FP%3E%3CP%3ESessionHostName%20%3A%20WVD-W7-ENT-1%3CBR%20%2F%3ETenantGroupName%20%3A%20Default%20Tenant%20Group%3CBR%20%2F%3EHostPoolName%20%3A%20W7ent-P1%3CBR%20%2F%3EAllowNewSession%20%3A%20True%3CBR%20%2F%3ESessions%20%3A%200%3CBR%20%2F%3ELastHeartBeat%20%3A%2011%2F14%2F2019%2018%3A41%3A58%3CBR%20%2F%3EAgentVersion%20%3A%201.0.1486.900%3CBR%20%2F%3EAssignedUser%20%3A%3CBR%20%2F%3EOsVersion%20%3A%206.1.7601%3CBR%20%2F%3ESxSStackVersion%20%3A%20rdp-sxs190905003%3CBR%20%2F%3EStatus%20%3A%20Available%3CBR%20%2F%3EUpdateState%20%3A%20Succeeded%3CBR%20%2F%3ELastUpdateTime%20%3A%2011%2F14%2F2019%2017%3A53%3A18%3CBR%20%2F%3EUpdateErrorMessage%20%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EConnection%20error%20is%3A%3C%2FP%3E%3CP%3EErrorSource%20%3A%20RDAgent%3CBR%20%2F%3EErrorOperation%20%3A%20OrchestrateSessionHost%3CBR%20%2F%3EErrorCode%20%3A%20-2147024809%3CBR%20%2F%3EErrorCodeSymbolic%20%3A%20ConnectionFailedOrchestrationFailureUnexpectedError%3CBR%20%2F%3EErrorMessage%20%3A%20O_ORCH_FAIL%3CBR%20%2F%3EErrorInternal%20%3A%20True%3CBR%20%2F%3EReportedBy%20%3A%20RDGateway%3CBR%20%2F%3ETime%20%3A%2011%2F14%2F2019%2014%3A46%3A05%3C%2FP%3E%3CP%3EErrorSource%20%3A%20RDAgent%3CBR%20%2F%3EErrorOperation%20%3A%20OrchestrateSessionHost%3CBR%20%2F%3EErrorCode%20%3A%20-2147024809%3CBR%20%2F%3EErrorCodeSymbolic%20%3A%20ConnectionFailedOrchestrationFailureUnexpectedError%3CBR%20%2F%3EErrorMessage%20%3A%20O_ORCH_FAIL%3CBR%20%2F%3EErrorInternal%20%3A%20True%3CBR%20%2F%3EReportedBy%20%3A%20RDGateway%3CBR%20%2F%3ETime%20%3A%2011%2F14%2F2019%2014%3A39%3A49%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1027378%22%20slang%3D%22en-US%22%3ERe%3A%20Windows%207%20Desktops%20unable%20to%20connect%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1027378%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F458155%22%20target%3D%22_blank%22%3E%40AndrewPhebus%3C%2FA%3E%3C%2FP%3E%3CP%3EWe%20corrected%20this%20issue%20-%20can%20you%20please%20let%20me%20know%20if%20you%20are%20still%20unable%20to%20connect.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethanks%2C%3C%2FP%3E%3CP%3E-al%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1027999%22%20slang%3D%22en-US%22%3ERe%3A%20Windows%207%20Desktops%20unable%20to%20connect%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1027999%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F312165%22%20target%3D%22_blank%22%3E%40alhenriq_ms%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20issue%20was%20resolved.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3CP%3E-Andrew%3C%2FP%3E%3C%2FLINGO-BODY%3E
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AndrewPhebus
Occasional Contributor

Is anyone having success with Windows 7 pools?

 

I am trying to provision a Windows 7 pool and am unable to get it working with my custom image or the windows 7 image from the gallery.

 

I get "An error occurred while Remote Desktop Connection was accessing this resource. Retry the connection or contact your system administrator."

 

I have confirmed the session host appears to be ready:

SessionHostName : WVD-W7-ENT-1
TenantGroupName : Default Tenant Group
HostPoolName : W7ent-P1
AllowNewSession : True
Sessions : 0
LastHeartBeat : 11/14/2019 18:41:58
AgentVersion : 1.0.1486.900
AssignedUser :
OsVersion : 6.1.7601
SxSStackVersion : rdp-sxs190905003
Status : Available
UpdateState : Succeeded
LastUpdateTime : 11/14/2019 17:53:18
UpdateErrorMessage :

 

Connection error is:

ErrorSource : RDAgent
ErrorOperation : OrchestrateSessionHost
ErrorCode : -2147024809
ErrorCodeSymbolic : ConnectionFailedOrchestrationFailureUnexpectedError
ErrorMessage : O_ORCH_FAIL
ErrorInternal : True
ReportedBy : RDGateway
Time : 11/14/2019 14:46:05

ErrorSource : RDAgent
ErrorOperation : OrchestrateSessionHost
ErrorCode : -2147024809
ErrorCodeSymbolic : ConnectionFailedOrchestrationFailureUnexpectedError
ErrorMessage : O_ORCH_FAIL
ErrorInternal : True
ReportedBy : RDGateway
Time : 11/14/2019 14:39:49

 

 

2 Replies
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Solution

Hi  @AndrewPhebus

We corrected this issue - can you please let me know if you are still unable to connect.

 

thanks,

-al

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@alhenriq_ms 

This issue was resolved.

 

Thank you,

-Andrew