Unable to Access WVD from Windows 7 computer

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Regular Visitor

Hi, 

 

We set up WVD for some of our users.

 

The users with a Windows 10 computer can access the Windows Virtual Desktop successfully, however the users with a Windows 7 (Professional) computer have reported that they cannot access WVD and the error that they receive is "An internal error has occured". A screenshot has also been attached of the error.

 

The users downloaded the client from the official website - https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-windows-7-10

 

The logs from Log anayltics is as follows for one of the users who cannot connect:

 

CorrelationId
1574b6a3-3949-4d7f-a326-c7117a1f0000
 
TimeGenerated [UTC]
2020-11-13T14:31:59.597Z
 
UserName
xzx@xyz.com
 
State
Completed
 
ClientOS
WINDOWS 6.1.7601
 
ClientVersion
1.2.1446.0
 
ClientType
com.microsoft.rdc.windows.msrdc.x64
 
ClientIPAddress
<>
 
PredecessorConnectionId
<>
 
ConnectionType
DESKTOP
 
ResourceAlias
<>
 
SessionHostName
<>
 
SessionHostAzureVmId
<>
 
SessionHostIPAddress
<>
 
SessionHostOSVersion
<>
 
SessionHostOSDescription
<>
 
SessionHostAgentVersion
<>
 
SessionHostSxSStackVersion
<>
 
SessionHostSessionId
<>
 
AadTenantId
<>
 
GatewayRegion
<>
 
UdpUse
<>
 
Type
WVDConnections
 
_ResourceId
/subscriptions/84400c59-9a77-482c-bb39-94e898dbca4d/resourcegroups/rg_compute_has/providers/microsoft.desktopvirtualization/hostpools/sage-hostpool
 
StartTime [UTC]
2020-11-13T14:31:38.485Z
 
Errors
[{"Code":50331656,"CodeSymbolic":"GenericTransportFailure","Time":"2020-11-13T14:31:59.6460000Z","Message":"The connection from the client to the service failed unexpectedly.","ServiceError":false,"Source":"Client"}]
 
 
0
{"Code":50331656,"CodeSymbolic":"GenericTransportFailure","Time":"2020-11-13T14:31:59.6460000Z","Message":"The connection from the client to the service failed unexpectedly.","ServiceError":false,"Source":"Client"}
 
 
Code
50331656
 
CodeSymbolic
GenericTransportFailure
 
Message
The connection from the client to the service failed unexpectedly.
 
ServiceError
false
 
Source
Client
 
Time
2020-11-13T14:31:59.6460000Z
 
Checkpoints
[{"Time":"2020-11-13T14:31:38.6930000Z","Name":"StartOrchestration","Parameters":{},"Source":"Client"},{"Time":"2020-11-13T14:31:59.7740000Z","Name":"OnClientDisconnected","Parameters":{"DisconnectCode":"0x0","DisconnectProxyCode":"0x0","DisconnectMessage":"Bei der Verbindung mit der Remote-Ressource ist ein Problem aufgetreten. Bitten Sie den Netzwerkadministrator um Hilfe.","DisconnectCodeSymbolic":"","DisconnectOperation":"ClientRDPConnect","IsInternal":"True","IsUserInitiated":"0","IsProxyServerInitiated":"0","IsServerStackInitiated":"0","PopErrorUI":"1"},"Source":"Client"}]
 
 
0
{"Time":"2020-11-13T14:31:38.6930000Z","Name":"StartOrchestration","Parameters":{},"Source":"Client"}
 
1
{"Time":"2020-11-13T14:31:59.7740000Z","Name":"OnClientDisconnected","Parameters":{"DisconnectCode":"0x0","DisconnectProxyCode":"0x0","DisconnectMessage":"Bei der Verbindung mit der Remote-Ressource ist ein Problem aufgetreten. Bitten Sie den Netzwerkadministrator um Hilfe.","DisconnectCodeSymbolic":"","DisconnectOperation":"ClientRDPConnect","IsInternal":"True","IsUserInitiated":"0","IsProxyServerInitiated":"0","IsServerStackInitiated":"0","PopErrorUI":"1"},"Source":"Client"}

 

Please note that the WVD Access works fine while using the web url - 

 

Can anybody please advise what could be causing the error, would appreciate your help. Thanks!

 

 

 

1 Reply

Hello, thank you for your feedback. This is not currently an issue in the latest public version of the client, 1.2.1524, please update to this version.