Hi,
We set up WVD for some of our users.
The users with a Windows 10 computer can access the Windows Virtual Desktop successfully, however the users with a Windows 7 (Professional) computer have reported that they cannot access WVD and the error that they receive is "An internal error has occured". A screenshot has also been attached of the error.
The users downloaded the client from the official website - https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-windows-7-10
The logs from Log anayltics is as follows for one of the users who cannot connect:
CorrelationId | 1574b6a3-3949-4d7f-a326-c7117a1f0000 |
| | TimeGenerated [UTC] | 2020-11-13T14:31:59.597Z |
| | UserName | xzx@xyz.com |
| | State | Completed |
| | ClientOS | WINDOWS 6.1.7601 |
| | ClientVersion | 1.2.1446.0 |
| | ClientType | com.microsoft.rdc.windows.msrdc.x64 |
| | ClientIPAddress | <> |
| | PredecessorConnectionId | <> |
| | ConnectionType | DESKTOP |
| | ResourceAlias | <> |
| | SessionHostName | <> |
| | SessionHostAzureVmId | <> |
| | SessionHostIPAddress | <> |
| | SessionHostOSVersion | <> |
| | SessionHostOSDescription | <> |
| | SessionHostAgentVersion | <> |
| | SessionHostSxSStackVersion | <> |
| | SessionHostSessionId | <> |
| | AadTenantId | <> |
| | GatewayRegion | <> |
| | UdpUse | <> |
| | Type | WVDConnections |
| | _ResourceId | /subscriptions/84400c59-9a77-482c-bb39-94e898dbca4d/resourcegroups/rg_compute_has/providers/microsoft.desktopvirtualization/hostpools/sage-hostpool |
| | StartTime [UTC] | 2020-11-13T14:31:38.485Z |
| | Errors | [{"Code":50331656,"CodeSymbolic":"GenericTransportFailure","Time":"2020-11-13T14:31:59.6460000Z","Message":"The connection from the client to the service failed unexpectedly.","ServiceError":false,"Source":"Client"}] |
| | |
| | Checkpoints | [{"Time":"2020-11-13T14:31:38.6930000Z","Name":"StartOrchestration","Parameters":{},"Source":"Client"},{"Time":"2020-11-13T14:31:59.7740000Z","Name":"OnClientDisconnected","Parameters":{"DisconnectCode":"0x0","DisconnectProxyCode":"0x0","DisconnectMessage":"Bei der Verbindung mit der Remote-Ressource ist ein Problem aufgetreten. Bitten Sie den Netzwerkadministrator um Hilfe.","DisconnectCodeSymbolic":"","DisconnectOperation":"ClientRDPConnect","IsInternal":"True","IsUserInitiated":"0","IsProxyServerInitiated":"0","IsServerStackInitiated":"0","PopErrorUI":"1"},"Source":"Client"}] |
| | |
Please note that the WVD Access works fine while using the web url -
Can anybody please advise what could be causing the error, would appreciate your help. Thanks!
