RemoteApp user locked out of PC

Highlighted
Occasional Contributor

One of our users received a "Unlock the PC" screen every time they tried to load a remoteapp yesterday.

 

Obviously nothing they could do to unlock it so wee stuck without technical support to forcibly log them off from the portal (something we have to do a lot).

 

How does a RemoteApp user manage to lock the PC and is there anything they can do to resolve it themselves.  

0 Replies