RemoteApp user locked out of PC

Occasional Contributor

One of our users received a "Unlock the PC" screen every time they tried to load a remoteapp yesterday.


Obviously nothing they could do to unlock it so wee stuck without technical support to forcibly log them off from the portal (something we have to do a lot).


How does a RemoteApp user manage to lock the PC and is there anything they can do to resolve it themselves.  

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