07-03-2019 12:39 AM
07-03-2019 12:39 AM
Users are currently unable to log on rdweb portal in order to access Windows Virtual Machine. It works friday last week.
Logs show the following error:
ErrorMessage: OrchestrateAsync: SID value in the database is different than the value returned in the orchestration reply from the agent for user ≤email@example.com≥ with Id bd1aea49-675f-4a8c-38aa-08d6cb3d9270. This scenario is not supported - we will not be able to redirect the user session.
Time: 02/07/2019 17:06:04
We performed these actions to solve the issue:
It still failing with the same error. User not synchronized with azure ad connect works.
07-03-2019 11:39 AMSolution
@davidad : Please set-up a validation pool as we have a fix deployed to the validation pools. Learn here how to set those up: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-validation-host-pool
We recommend to make use of Azure Service Health Alerts where you will be notified when the fix is available for production: https://docs.microsoft.com/en-us/azure/virtual-desktop/set-up-service-alerts
07-08-2019 07:38 AM
@Eva Seydl Hello Eva, we enabled the ValidationEnv for the pool at true. How many time we need to wait after the agent update on the host pool? And how to force it if possible?
Thank you and best regards.
07-08-2019 11:20 AM
@davidad: There is no force upgrade feature available today. Upgrades are pushed automatically. We are still working on a proper notification process.
07-08-2019 11:23 AM
@Eva Seydl OK, so the customer can no longer use the platform, he has to wait for the agent to update himself without knowing when. We don't have another solution?
07-13-2019 05:44 PM
Hi, would you mind telling me the steps to get that log? We are experiencing issues getting into WVD with our hybrid users also. Thanks!@davidad
07-15-2019 07:50 AM
I didn't have to create new POOL i just ran this command to set my Pool to validation POOL
Set-RdsHostPool -TenantName $myTenantName -Name "contosoHostPool" -ValidationEnv $true
and it is been validation pool since 3 days but the issue still not resolved
in Microsoft Docs it said the updates are pushed monthly do we have to wiat for a month
for the updates to be pushed to the POOL or do i need to create new pool
PS C:\Users\Ashraf Ismail> get-RdsHostPool -TenantName MVPPOC
TenantName : MVPPOC
TenantGroupName : Default Tenant Group
HostPoolName : POChost1
FriendlyName : POChost1
Description : Created through ARM template
Persistent : False
MaxSessionLimit : 999999
LoadBalancerType : BreadthFirst
ValidationEnv : True
from Microsoft docs
n preview, service updates occur on approximately a monthly cadence. If there are major issues, critical updates will be provided on a more frequent cadence.
07-17-2019 03:25 PM
@ashro2 : We've been investigating these kinds of issues and just posted this announcement here: https://techcommunity.microsoft.com/t5/Windows-Virtual-Desktop/Announcement-Connectivity-issues-from... .
From your description earlier, it sounds like you match this scenario. If so but you would still like to test, you can create new users sourced from Azure Active Directory, and you should be able to continue testing.