Outlook Search Not Working - WVD/FSLogix

%3CLINGO-SUB%20id%3D%22lingo-sub-1152049%22%20slang%3D%22en-US%22%3EOutlook%20Search%20Not%20Working%20-%20WVD%2FFSLogix%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1152049%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Everyone%2C%3CBR%20%2F%3E%3CBR%20%2F%3EWe%20use%20a%20multi-session%20win10%20environment%2C%20for%20a%20number%20of%20users%20we%20have%20an%20issue%20where%20they%20cannot%20search%20outlook.%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20states%20that%20the%20windows%20search%20is%20unavailable%20despite%20the%20service%20running.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20profile%20however%20has%20no%20issue%20with%20searching%2C%20would%20it%20make%20any%20difference%20that%20my%20mailbox%20is%20migrated%20to%20Exchange%20online%20whilst%20the%20others%20are%20on-prem%3F%20We%20use%20Outlook%20for%20Office%20365%20desktop%20client.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EClearing%20the%20user's%20FSLogix%20profiles%20does%20not%20seem%20to%20resolve%20the%20office%2C%20I%20have%20not%20tried%20to%20clear%20a%20user's%20365%20container%20yet.%20Other%20users%20can%20search%20despite%20the%20message%20but%20returns%20searches%20in%20a%20non-sequential%20order.%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20anyone%20can%20assist%20that%20would%20be%20amazing.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1166925%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Search%20Not%20Working%20-%20WVD%2FFSLogix%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1166925%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F503977%22%20target%3D%22_blank%22%3E%40AT1991%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20same%20issue.%20I%20have%20read%20a%20few%20things%20in%20regards%20to%20this.%20One%20is%20you%20have%20to%20have%20ROAMSEARCH%3D2%20option%20set%20for%20FSlogix.%20It%20does%20not%20work.%20I%20have%20also%20read%20that%20With%20windows%2010%20MS%20and%20Windows%202019%20the%20search%20service%20is%20built%20in%20and%20the%20option%20should%20not%20be%20applied.%20I%20have%20tried%20both.%20Interesting%20thing%20is%20that%20I%20manage%20these%20settings%20with%20a%20GPO%20on%20all%20WVD%20Session%20host%20and%20I%20can%20sometimes%20log%20into%20a%20SH%20and%20it%20works%20fine%2C%20then%20log%20off%20and%20back%20onto%20the%20same%20SH%20and%20it%20does%20not%20work.%20Did%20a%20complete%20uninstall%20and%20reinstall%20of%20most%20recent%20FSLogix%20version.%20Attempted%20to%20manually%20add%20settings%20in%20registry%20and%20use%20GPO.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20reached%20out%20to%20MS%20support%20and%20I%20get%20two%20different%20answers%20form%20them%20as%20well.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1197650%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Search%20Not%20Working%20-%20WVD%2FFSLogix%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1197650%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F553539%22%20target%3D%22_blank%22%3E%40RYCUL80%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHey%20mate%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAre%20you%20noticing%20events%20in%20the%20event%20viewer%20logged%20by%20outlook%20in%20application%20logs%2C%20event%20IDs%2034%20and%2035.%3C%2FP%3E%3CP%3ESee%20message%20bodies%20below%3A%3C%2FP%3E%3CP%3EEvent%20ID%2034%3A%26nbsp%3BFailed%20to%20get%20the%20Crawl%20Scope%20Manager%20with%20error%3D0x80070005.%3C%2FP%3E%3CP%3EEvent%20ID%2035%3A%26nbsp%3BFailed%20to%20determine%20if%20the%20store%20is%20in%20the%20crawl%20scope%20(error%3D0x80070005).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20two%20customers%20with%20new%20WVD%20implementations%20and%20both%20are%20plagued%20with%20Outlook%20searching%20issues%20in%20Outlook%20on%20the%20WVD%20session%20hosts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20everything%20I%20can%20think%20of%2C%20and%20I'm%20tearing%20my%20hair%20out%20here.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3ENick%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1346452%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Search%20Not%20Working%20-%20WVD%2FFSLogix%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1346452%22%20slang%3D%22en-US%22%3E%3CP%3Ewe%20having%20the%20exact%20same%20issue%20with%20WVD%20%26amp%3B%20FSLogix%20(2.9.7205.27375)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1463820%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Search%20Not%20Working%20-%20WVD%2FFSLogix%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1463820%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20exactly%20the%20same%20issue%20on%202.9.7349.30108%20anyone%20got%20any%20good%20ideas%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1569959%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Search%20Not%20Working%20-%20WVD%2FFSLogix%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1569959%22%20slang%3D%22en-US%22%3E%3CP%3Efollowing...%20have%20the%20same%20issue%20here%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

Hi Everyone,

We use a multi-session win10 environment, for a number of users we have an issue where they cannot search outlook.

It states that the windows search is unavailable despite the service running.

 

My profile however has no issue with searching, would it make any difference that my mailbox is migrated to Exchange online whilst the others are on-prem? We use Outlook for Office 365 desktop client.

 

Clearing the user's FSLogix profiles does not seem to resolve the office, I have not tried to clear a user's 365 container yet. Other users can search despite the message but returns searches in a non-sequential order.

If anyone can assist that would be amazing.

5 Replies
Highlighted

@AT1991 

 

I have the same issue. I have read a few things in regards to this. One is you have to have ROAMSEARCH=2 option set for FSlogix. It does not work. I have also read that With windows 10 MS and Windows 2019 the search service is built in and the option should not be applied. I have tried both. Interesting thing is that I manage these settings with a GPO on all WVD Session host and I can sometimes log into a SH and it works fine, then log off and back onto the same SH and it does not work. Did a complete uninstall and reinstall of most recent FSLogix version. Attempted to manually add settings in registry and use GPO. 

 

I have reached out to MS support and I get two different answers form them as well. 

 

Highlighted

@RYCUL80 

 

Hey mate,

 

Are you noticing events in the event viewer logged by outlook in application logs, event IDs 34 and 35.

See message bodies below:

Event ID 34: Failed to get the Crawl Scope Manager with error=0x80070005.

Event ID 35: Failed to determine if the store is in the crawl scope (error=0x80070005).

 

I have two customers with new WVD implementations and both are plagued with Outlook searching issues in Outlook on the WVD session hosts.

 

I've tried everything I can think of, and I'm tearing my hair out here.

 

Thanks,

Nick

Highlighted

we having the exact same issue with WVD & FSLogix (2.9.7205.27375)

Highlighted

I have the exactly the same issue on 2.9.7349.30108 anyone got any good ideas?

Highlighted

following... have the same issue here