Oops, we couldn't connect to "<host-pool-name>"

%3CLINGO-SUB%20id%3D%22lingo-sub-804003%22%20slang%3D%22en-US%22%3EOops%2C%20we%20couldn't%20connect%20to%20%22%3CHOST-POOL-NAME%3E%22%3C%2FHOST-POOL-NAME%3E%3CLINGO-BODY%20id%3D%22lingo-body-804003%22%20slang%3D%22en-US%22%3E%3CP%3ETry%20to%20run%20the%20Powershell%20commands%20mentioned%20in%20the%20troubleshooting%20section%20but%20it%20simple%20show%20me%20a%20failure%20with%20no%20additional%20details%20about%20the%20error.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CPRE%20class%3D%22lia-code-sample%20language-csharp%22%3E%3CCODE%3EActivityId%20%20%20%20%20%20%20%20%3A%20xxxxxx-xxxxxxxxxxxxx%0AActivityType%20%20%20%20%20%20%3A%20Connection%0AStartTime%20%20%20%20%20%20%20%20%20%3A%208%2F14%2F2019%207%3A37%3A12%20AM%0AEndTime%20%20%20%20%20%20%20%20%20%20%20%3A%208%2F14%2F2019%207%3A37%3A18%20AM%0AUserName%20%20%20%20%20%20%20%20%20%20%3A%20thomas.krampe%40xxxxxxx.onmicrosoft.com%0ARoleInstances%20%20%20%20%20%3A%20rdwebclient%3Bmrs-eus2r1c002-rdgateway-prod-staging%3A%3ARD0003FF459018%3Bmrs-eus2r1c002-rdbroker-prod-staging%3A%3ARD0003FFD92503%3B%E2%89%A4wvdpool02-0.xx.xx.xx%E2%89%A5%0AOutcome%20%20%20%20%20%20%20%20%20%20%20%3A%20Failure%0AStatus%20%20%20%20%20%20%20%20%20%20%20%20%3A%20Completed%0ADetails%20%20%20%20%20%20%20%20%20%20%20%3A%0ALastHeartbeatTime%20%3A%208%2F14%2F2019%207%3A38%3A49%20AM%0ACheckpoints%20%20%20%20%20%20%20%3A%0AErrors%20%20%20%20%20%20%20%20%20%20%20%20%3A%3C%2FCODE%3E%3C%2FPRE%3E%3CP%3EAny%20hints%20for%20further%20troubleshooting%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3EThomas%3C%2FP%3E%3C%2FLINGO-BODY%3E%3C%2FLINGO-SUB%3E%3CLINGO-SUB%20id%3D%22lingo-sub-805850%22%20slang%3D%22en-US%22%3ERe%3A%20Oops%2C%20we%20couldn't%20connect%20to%20%22%3CHOST-POOL-NAME%3E%22%3C%2FHOST-POOL-NAME%3E%3CLINGO-BODY%20id%3D%22lingo-body-805850%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20can%20then%20run%20a%20query%20directly%20to%20the%20activity%20and%20print%20the%20error.%3C%2FP%3E%3CPRE%3EActivityId%20%3A%20xxxxxxxx-xxxx-xxxx-xxxx-c109da9c0000%3CBR%20%2F%3EActivityType%20%3A%20Connection%3CBR%20%2F%3EStartTime%20%3A%2015%2F08%2F2019%2010%3A29%3A06%20AM%3CBR%20%2F%3EEndTime%20%3A%2015%2F08%2F2019%2010%3A29%3A19%20AM%3CBR%20%2F%3EUserName%20%3A%20jim.solomos.broken%40xx.xxx.xx.x%3CBR%20%2F%3ERoleInstances%20%3A%20K582630%3Bmrs-eus2r1c001-rdgateway-prod-staging%3A%3ARD0003FF866F12%3Bmrs-eus2r1c002-rdbroker-prod-staging%3A%3ARD0003FF45DF7B%3CBR%20%2F%3EOutcome%20%3A%20Failure%3CBR%20%2F%3EStatus%20%3A%20Completed%3CBR%20%2F%3EDetails%20%3A%3CBR%20%2F%3ELastHeartbeatTime%20%3A%2015%2F08%2F2019%2010%3A29%3A19%20AM%3CBR%20%2F%3ECheckpoints%20%3A%3CBR%20%2F%3EErrors%20%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%26gt%3B%3CSTRONG%3E(Get-RdsDiagnosticActivities%20-TenantName%20SecurePOC0001%20-ActivityId%20xxxxxxxx-xxxx-xxxx-xxxx-c109da9c0000%20-Detailed).Errors%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3EErrorSource%20%3A%20RDBroker%3CBR%20%2F%3EErrorOperation%20%3A%20LookupSessionHostPool%3CBR%20%2F%3EErrorCode%20%3A%20-2146233088%3CBR%20%2F%3EErrorCodeSymbolic%20%3A%20ConnectionFailedPersonalRdshUnhealthy%3CBR%20%2F%3E%3CSTRONG%3EErrorMessage%3C%2FSTRONG%3E%20%3A%20SessionHost%3Dxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx%20is%20not%20healthy.%20State%3DHealthy%20LastHealthUpdateTime%3D8%2F15%2F2019%2012%3A11%3A44%20AM%20Name%3D%E2%89%A4%E2%89%A5%3CBR%20%2F%3EErrorInternal%20%3A%20False%3CBR%20%2F%3EReportedBy%20%3A%20RDGateway%3CBR%20%2F%3ETime%20%3A%2015%2F08%2F2019%2010%3A29%3A19%20AM%3C%2FPRE%3E%3C%2FLINGO-BODY%3E%3C%2FLINGO-SUB%3E%3CLINGO-SUB%20id%3D%22lingo-sub-805870%22%20slang%3D%22en-US%22%3ERe%3A%20Oops%2C%20we%20couldn't%20connect%20to%20%22%3CHOST-POOL-NAME%3E%22%3C%2FHOST-POOL-NAME%3E%3CLINGO-BODY%20id%3D%22lingo-body-805870%22%20slang%3D%22en-US%22%3EOther%20option%20is%20to%20try%20this%20tool%20which%20is%20a%20visual%20representation%20of%20our%20PowerShell%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%2Fdeploy-diagnostics%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%2Fdeploy-diagnostics%3C%2FA%3E%3C%2FLINGO-BODY%3E%3C%2FLINGO-SUB%3E%3CLINGO-SUB%20id%3D%22lingo-sub-806046%22%20slang%3D%22en-US%22%3ERe%3A%20Oops%2C%20we%20couldn't%20connect%20to%20%22%3CHOST-POOL-NAME%3E%22%3C%2FHOST-POOL-NAME%3E%3CLINGO-BODY%20id%3D%22lingo-body-806046%22%20slang%3D%22en-US%22%3EYes%20tried%20this%20as%20well%20but%20without%20any%20output.%20The%20errors%20value%20is%20empty%20and%20that's%20exactly%20the%20problem%20I%20have.%20How%20to%20find%20further%20information%20if%20you%20don't%20have%20an%20error%20message%20for%20the%20failure.%3C%2FLINGO-BODY%3E%3C%2FLINGO-SUB%3E%3CLINGO-SUB%20id%3D%22lingo-sub-806048%22%20slang%3D%22en-US%22%3ERe%3A%20Oops%2C%20we%20couldn't%20connect%20to%20%22%3CHOST-POOL-NAME%3E%22%3C%2FHOST-POOL-NAME%3E%3CLINGO-BODY%20id%3D%22lingo-body-806048%22%20slang%3D%22en-US%22%3EThanks%20Eva%2C%20I%20had%20this%20in%20mind%20but%20still%20not%20using%20it%2C%20because%20it's%20only%20a%20visual%20representation%20of%20the%20PowerShell%20commands.%20Maybe%20later%20(when%20WVD%20is%20GA)%20for%20the%20tenant%20administrator.%20But%20thanks%20for%20the%20hint.%3C%2FLINGO-BODY%3E%3C%2FLINGO-SUB%3E
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New Contributor

Try to run the Powershell commands mentioned in the troubleshooting section but it simple show me a failure with no additional details about the error.

 

ActivityId        : xxxxxx-xxxxxxxxxxxxx
ActivityType      : Connection
StartTime         : 8/14/2019 7:37:12 AM
EndTime           : 8/14/2019 7:37:18 AM
UserName          : thomas.krampe@xxxxxxx.onmicrosoft.com
RoleInstances     : rdwebclient;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF459018;mrs-eus2r1c002-rdbroker-prod-staging::RD0003FFD92503;≤wvdpool02-0.xx.xx.xx≥
Outcome           : Failure
Status            : Completed
Details           :
LastHeartbeatTime : 8/14/2019 7:38:49 AM
Checkpoints       :
Errors            :

Any hints for further troubleshooting?

 

Cheers,

Thomas

4 Replies
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You can then run a query directly to the activity and print the error.

ActivityId : xxxxxxxx-xxxx-xxxx-xxxx-c109da9c0000
ActivityType : Connection
StartTime : 15/08/2019 10:29:06 AM
EndTime : 15/08/2019 10:29:19 AM
UserName : jim.solomos.broken@xx.xxx.xx.x
RoleInstances : K582630;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF866F12;mrs-eus2r1c002-rdbroker-prod-staging::RD0003FF45DF7B
Outcome : Failure
Status : Completed
Details :
LastHeartbeatTime : 15/08/2019 10:29:19 AM
Checkpoints :
Errors :

>(Get-RdsDiagnosticActivities -TenantName SecurePOC0001 -ActivityId xxxxxxxx-xxxx-xxxx-xxxx-c109da9c0000 -Detailed).Errors


ErrorSource : RDBroker
ErrorOperation : LookupSessionHostPool
ErrorCode : -2146233088
ErrorCodeSymbolic : ConnectionFailedPersonalRdshUnhealthy
ErrorMessage : SessionHost=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx is not healthy. State=Healthy LastHealthUpdateTime=8/15/2019 12:11:44 AM Name=≤≥
ErrorInternal : False
ReportedBy : RDGateway
Time : 15/08/2019 10:29:19 AM
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Other option is to try this tool which is a visual representation of our PowerShell: https://docs.microsoft.com/en-us/azure/virtual-desktop/deploy-diagnostics
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Yes tried this as well but without any output. The errors value is empty and that's exactly the problem I have. How to find further information if you don't have an error message for the failure.
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Thanks Eva, I had this in mind but still not using it, because it's only a visual representation of the PowerShell commands. Maybe later (when WVD is GA) for the tenant administrator. But thanks for the hint.