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Highlighted
Occasional Contributor

Hello,

I hope someone can help me. I have problems with fslogix profiles. On a host everything runs perfectly, on the second nothing works. I have an SMB share in Azure where the profiles are saved and the registry entries are set via GPO. Here are the FSLogix logs.

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Log file created 2020-03-04 at 16:05:12
UTC-00:00
Origin: C:\Program Files\FSLogix\Apps\frxsvc.exe (Version 2.9.7237.48865)
Windows 10.0.18363 (Windows 10 Enterprise for Virtual Desktops 64-bit)
Computer Name: TEST User Name: SYSTEM
WinDir: C:\windows
User Profile: C:\windows\system32\config\systemprofile
Profile Version: 6
Installed system RAM: 8191 MB (load: 22 %)

FSLogix Service Version 2.9.7237.48865 Status: RUNNING
FSLogix Kernel Driver Version 2.9.7237.48865 Status: RUNNING
FSLogix Kernel Virtualization Driver Version 2.9.7237.48865 Status: RUNNING
---------------------------------------------------------------
[16:05:12.518][tid:00000c1c.00000e58][INFO] ===== Begin Session: Logon
[16:05:12.561][tid:00000c1c.00000e58][INFO] User: S-1-5-21-1656321249-1675430627-1473281546-1448 (kr)
[16:05:12.561][tid:00000c1c.00000e58][INFO] Acquiring mutex for user logon
[16:05:12.562][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\LogonSyncMutexTimeout. Using default: 60000
[16:05:12.562][tid:00000c1c.00000e58][INFO] Mutex acquired
[16:05:12.562][tid:00000c1c.00000e58][INFO] ===== Begin Session: LoadProfile: kr
[16:05:12.566][tid:00000c1c.00000e58][INFO] Configuration Read (DWORD): SOFTWARE\FSLogix\Profiles\Enabled. Data: 1
[16:05:12.566][tid:00000c1c.00000e58][INFO] User: kr. SID: S-1-5-21-1656321249-1675430627-1473281546-1448.
[16:05:12.568][tid:00000c1c.00000e58][INFO] Include group SID: S-1-5-21-49596491-3959316557-3741697107-1000
[16:05:12.568][tid:00000c1c.00000e58][INFO] Exclude group SID: S-1-5-21-49596491-3959316557-3741697107-1001
[16:05:12.568][tid:00000c1c.00000e58][INFO] User is a member of the include group
[16:05:12.568][tid:00000c1c.00000e58][INFO] Status set to 200: Setup in progress
[16:05:12.568][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\RedirectType. Using default: 2
[16:05:12.568][tid:00000c1c.00000e58][INFO] Configuration Read (DWORD): SOFTWARE\FSLogix\Profiles\ConcurrentUserSessions. Data: 0
[16:05:12.569][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\VolumeWaitTimeMS. Using default: 20000
[16:05:12.570][tid:00000c1c.00000e58][INFO] Configuration Read (DWORD): SOFTWARE\FSLogix\Profiles\DeleteLocalProfileWhenVHDShouldApply. Data: 1
[16:05:12.570][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\FSLogixShellPath. Using default:
[16:05:12.570][tid:00000c1c.00000e58][INFO] Configuration Read (DWORD): SOFTWARE\FSLogix\Profiles\AccessNetworkAsComputerObject. Data: 1
[16:05:12.570][tid:00000c1c.00000e58][INFO] Accessing network as computer object
[16:05:12.570][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\AttachVHDSDDL. Using default:
[16:05:18.908][tid:00000c1c.00000e58][INFO] Successfully removed Profile for S-1-5-21-1656321249-1675430627-1473281546-1448
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\ProfileType. Using default: 0
[16:05:18.908][tid:00000c1c.00000e58][INFO] Profile type: Normal
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\CCDLocations. Using default:
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration Read (REG_SZ): SOFTWARE\FSLogix\Profiles\VHDLocations.
[16:05:18.908][tid:00000c1c.00000e58][INFO] VHDLocations found - configured to use Local Disk
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\DiffDiskParentFolderPath. Using default: C:\windows\TEMP\
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\NoProfileContainingFolder. Using default: 0
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\FlipFlopProfileDirectoryName. Using default: 0
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\SIDDirNameMatch. Using default: %sid%_%username%
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\VHDNameMatch. Using default: Profile*
[16:05:18.908][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\VolumeType. Using default: vhd
[16:05:19.048][tid:00000c1c.00000e58][ERROR:0000052e] FindFile failed for path: \\valexxprofile.file.core.windows.net\Profiles\S-1-5-21-1656321249-1675430627-1473281546-1448_kr\Profile*.vhd (Der Benutzername oder das Kennwort ist falsch.)
[16:05:19.048][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\SIDDirNamePattern. Using default: %sid%_%username%
[16:05:19.048][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\VHDNamePattern. Using default: Profile_%username%
[16:05:24.580][tid:00000c1c.00000e58][ERROR:0000052e] No Create access: \\valexxprofile.file.core.windows.net\Profiles\S-1-5-21-1656321249-1675430627-1473281546-1448_kr-test (Der Benutzername oder das Kennwort ist falsch.)
[16:05:24.580][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\DisableRegistryLocalRedirect. Using default: 1
[16:05:24.580][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\LockedRetryCount. Using default: 12
[16:05:24.580][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\LockedRetryInterval. Using default: 5
[16:05:24.580][tid:00000c1c.00000e58][INFO] Profile VHD not found. Creating new VHD.
[16:05:24.580][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\DirectAttachOnCreateVHD. Using default: FALSE
[16:05:24.580][tid:00000c1c.00000e58][INFO] Status set to 1: Cannot load user's profile
[16:05:24.580][tid:00000c1c.00000e58][INFO] Error set to 1064
[16:05:24.580][tid:00000c1c.00000e58][ERROR:00000428] Unable to find parent path of "" (Bei der Verarbeitung der Steuerungsanforderung ist ein Ausnahmefehler im Dienst aufgetreten.)
[16:05:24.580][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\PreventLoginWithFailure. Using default: 0
[16:05:24.580][tid:00000c1c.00000e58][ERROR:00000428] LoadProfile failed. User: kr. SID: S-1-5-21-1656321249-1675430627-1473281546-1448. (Bei der Verarbeitung der Steuerungsanforderung ist ein Ausnahmefehler im Dienst aufgetreten.)
[16:05:24.580][tid:00000c1c.00000e58][INFO] loadProfile time: 12016 milliseconds
[16:05:24.580][tid:00000c1c.00000e58][INFO] ===== End Session: LoadProfile: kr
[16:05:24.580][tid:00000c1c.00000e58][INFO] ===== End Session: Logon
[16:05:24.643][tid:00000c1c.000014f0][INFO] ===== Begin Session: Profile Directory Changed: S-1-5-21-1656321249-1675430627-1473281546-1448
[16:05:24.643][tid:00000c1c.000014f0][INFO] New Profile Directory: C:\Users\kr
[16:05:24.643][tid:00000c1c.000014f0][INFO] Error set to 1064
[16:05:24.643][tid:00000c1c.000014f0][INFO] ===== End Session: Profile Directory Changed: S-1-5-21-1656321249-1675430627-1473281546-1448
[16:05:27.315][tid:00000c1c.00000e58][INFO] ===== Begin Session: StartShell
[16:05:27.315][tid:00000c1c.00000e58][INFO] User: S-1-5-21-1656321249-1675430627-1473281546-1448 (kr)
[16:05:27.315][tid:00000c1c.00000e58][INFO] Acquiring mutex for user logon
[16:05:27.315][tid:00000c1c.00000e58][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\LogonSyncMutexTimeout. Using default: 60000
[16:05:27.315][tid:00000c1c.00000e58][INFO] Mutex acquired
[16:05:27.502][tid:00000c1c.00000e58][INFO] ===== Begin Session: Logon notification: kr
[16:05:27.502][tid:00000c1c.00000e58][INFO] Session configuration read (REG_SZ): SOFTWARE\FSLogix\Profiles\Sessions\S-1-5-21-1656321249-1675430627-1473281546-1448\ActivityId = '7cd3c7a5-d817-0001-a725-43913ef2d501'
[16:05:27.502][tid:00000c1c.00000e58][INFO] Configuration Read (DWORD): SOFTWARE\FSLogix\Profiles\ConcurrentUserSessions. Data: 0
[16:05:27.502][tid:00000c1c.00000e58][INFO] Checking Profile Data Export for S-1-5-21-1656321249-1675430627-1473281546-1448
[16:05:27.502][tid:00000c1c.00000e58][INFO] Error set to 1064
[16:05:27.502][tid:00000c1c.00000e58][INFO] Not a profile we care about
[16:05:27.502][tid:00000c1c.00000e58][INFO] ===== End Session: Logon notification: kr
[16:05:27.534][tid:00000c1c.00000e58][INFO] ===== End Session: StartShell

11 Replies
Highlighted

@Rauke7492  it looks like it's a permissions issue with the FSLogix profile SMB share.  can you try changing the profile location to something locally and see if it will create a new VHD in your new location?

Highlighted

@benjamink9 

Thank you :). That works without problems. How do I get permission on the Azure SMB share? I don't remember setting anything on the other VM.

 

Unbenannt.PNG

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@Rauke7492 

 

1. try testing to see if your account has permissions to the profile path by navigating to your storage account's path using the UNC

 

if you don't /aren't able to navigate to that path, then you need to:

 

2. navigate to the storage account in azure portal.  under configuration check to make sure "azure active directory domain service (AAD DS)" is set to enable (if that's how you're using it. 

 

3. navigate to the storage account in azure portal.  under access control (IAM), check access to your Azure AD user/group.  make sure that user or group has "Storage File Data SMB Share Contributor" access.

 

 

Highlighted

@benjamink9 

comes down to the same thing. I get the release via the UNC path.
What is missing in the REG?

Unbenannt.PNG

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@Rauke7492 i doubt its a registry setting issue; looks like it's an issue with how the storage account is set up.  did you set up AADS authentication and ensure that the azure ad user has Storage File Data SMB Share Contributor rights under access control (IAM)?

Highlighted

@benjamink9 

as you described above. I am a global administrator

Unbenannt.PNG

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@Rauke7492 ok, well i had the same issue as you're having, and it was fixed by me adding the permissions under access control (IAM) and also under configuration > AADDS enabled.

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@Rauke7492  and i have owner permissions. 

Highlighted

@benjamink9 

I'll give myself ownership tomorrow morning, but that's not for the normal user. On the first VM, everything runs without problems

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@benjamink9 

unfortunately did not work

Highlighted

@benjamink9 

The storage account is in a different Azure region than the VM.

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