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Error "Oops, we couldn't connect to "HostPoolName"

%3CLINGO-SUB%20id%3D%22lingo-sub-1066244%22%20slang%3D%22en-US%22%3EError%20%22Oops%2C%20we%20couldn't%20connect%20to%20%22HostPoolName%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1066244%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22modal-header%22%3E%3CH3%20id%3D%22toc-hId-1058642324%22%20id%3D%22toc-hId-1058642351%22%20id%3D%22toc-hId-1058642351%22%3EI%20read%20a%20few%20similar%20errors%20on%20this%20forum%20but%20did%20not%20get%20the%20straight%20answer%20yet.%20Any%20help%20is%20apprecaited.%20What%20is%20the%20issue%20with%20this%20error.%3C%2FH3%3E%3CH3%20id%3D%22toc-hId--748812139%22%20id%3D%22toc-hId--748812112%22%20id%3D%22toc-hId--748812112%22%3EOops%2C%20we%20couldn't%20connect%20to%20%22HostPoolName%22%3C%2FH3%3E%3C%2FDIV%3E%3CDIV%20class%3D%22modal-body%22%3E%3CSPAN%3EWe%20couldn't%20connect%20to%20the%20gateway%20because%20of%20an%20error.%20If%20this%20keeps%20happening%2C%20ask%20your%20admin%20or%20tech%20support%20for%20help.%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1069549%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20%22Oops%2C%20we%20couldn't%20connect%20to%20%22HostPoolName%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1069549%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F488471%22%20target%3D%22_blank%22%3E%40azureuser2019%3C%2FA%3E%26nbsp%3B%20it%20is%20a%20general%20error%20message%20that%20could%20mean%20many%20things.%20Does%20this%20user%20have%20an%20on%20prem%20account%20and%20a%20cloud%20account%3F%20Is%20a%20AADC%20server%20connecting%20your%20on%20prem%20environment%20to%20office%20365%3F%20Has%20the%20user%20been%20given%20rights%20to%20the%20host%20pool%20default%20desktop%20group%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
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azureuser2019
Occasional Visitor
1 Reply

@azureuser2019  it is a general error message that could mean many things. Does this user have an on prem account and a cloud account? Is a AADC server connecting your on prem environment to office 365? Has the user been given rights to the host pool default desktop group?

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