Jan 19 2021 01:03 PM
Hi, where can we start the troubleshooting if I don't see any devices showing up in my Update Compliance workspace.
I've ran the deployment script after editing the Commercial ID, and the devices don't show up.
https://docs.microsoft.com/en-us/windows/deployment/update/update-compliance-configuration-script#br...
I've also tried with the GPO settings, like explained here:
https://docs.microsoft.com/en-us/windows/deployment/update/update-compliance-configuration-manual#gr...
but nothing is showing up.
Thank you in advance and don't hesitate if you have any questions.
Jan 21 2021 09:25 AM
Hi @lalanc01 ,
How long have you waited? It takes anywhere between 24-48 hours for a device to show up once they've been configured with the commercial ID.
Jan 21 2021 09:53 AM
@Jason_Sandys it's been close to 48hours and I even tried to force it with this:
Use Intune to Force an Update Compliance Full Census Sync – Jeff Gilbert's Cloud
Jan 21 2021 09:59 AM
@lalanc01 Are devices at all showing in the update compliance workspace?
Jan 21 2021 10:23 AM
@Jason_Sandys I haven't been able to see any of the 3 devices I've tried over the last week.
I only see the devices that I've used for desktop analytics
Jan 21 2021 03:26 PM
Your best bet is filing a support request. There's a large amount of potential things that could be going on and we can't really narrow it down without getting more details.
To do this: