Mar 01 2021 06:39 PM
Mar 01 2021 06:39 PM
Some of the windows 10 clients stopped reporting to WSUS console..
If i rename the Software Distribution Folder and then force to report it will report back to WSUS console,but after a couple of days it will stop reporting ,again if i delete and Software Distribution Folder it will report back for a few days
and this keep happening ,This is happening for some of the clients
Thanks and Regards
Mar 02 2021 11:02 AM
Mar 02 2021 10:27 PM - edited Mar 02 2021 10:49 PM
The machines were never cloned... forgot to mention last time "these machines which are not status reporting will still download and install updates.." and in WSUS console the last contact time is up to date,but last status report time will not change and will show as stale after 7 days.. and if i removed the contents again this repeats..
Mar 04 2021 12:29 PM - edited Mar 04 2021 12:32 PM
Hi Joseph, is it possible for you to share WU logs or any other diagnostic information that could be useful from the affected device?
Feel free to use: http://aka.ms/wucopylogsexternal
Also, can you share the exact steps which can be used to reproduce the issue?
Mar 04 2021 12:33 PM - edited Mar 04 2021 12:36 PM
@Ritvik_Raj hello.. will try that.. just to give an update we have observed on other clients where its working the folder C:\Windows\SoftwareDistribution\EventCache.v2 is having only 1 or 2 files but on the problematic once there are many and its not getting cleared or purged...
Mar 04 2021 12:43 PM
Mar 04 2021 01:18 PM - edited Mar 04 2021 01:19 PM
Okay.. we would need the WU logs to comment further.
Mar 04 2021 01:33 PM - edited Mar 04 2021 01:35 PM
@Ritvik_Raj can i share the logs with you..? could you share your email?
Mar 05 2021 11:50 AM - edited Mar 05 2021 03:25 PM
I would recommend filing for a feedback under [Install and Update -> Downloading, Installing configuring Windows Update] via Feedback hub from the affected machine. That would be the right way to share the WU logs. You can also share the feedback link with me, I can help triage the issue.
As a work around, you can create a scheduled task via task scheduler on the client machine to execute "wuauclt /ReportNow" to initiate reporting.
Mar 07 2021 01:06 AM - edited Mar 07 2021 01:11 AM
Have already tried that command.. did not help when it stops reporting.. initially after clearing the Software Distribution folder and then doing this command helps in reporting to the console.. once it stops reporting then this command does not help.. also like i told before the contents of the folder-C:\Windows\SoftwareDistribution\EventCache.v2 keeps accumulating on problematic machines and it does not clear.. where as on perfectly working machines it will be either empty or max 1 file..