Windows Server 2019: The component store has been corrupted. Error 0x80073712

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BS%3E
Occasional Contributor

Hi all,

 

I'm trying to install the Server Backup feature on our 2019 Server, but it results in this error:

 
 

2022-02-03_11-30-12.png

 

Any ideas on what may have caused this, and how to solve it?

The server was installed about 5 months ago, and the installation is basically stock, not much changes made.

Thanks in advance.

9 Replies
Check and see if there is any update available for the Windows Server?
Try open the Command prompt as administrator and type the following command:

sfc /scannow

Press enter and let it runs.

@Reza_AmeriRunning that command results in the following error:

mstsc_zXV5MwMnew

Hi @mk1345234,

 

You can confirm whether there is Component Store corruption with the following command.

Dism /Online /Cleanup-Image /CheckHealth

 

If not, it should return as follows.
Component store corruption not detected.

 

If there is, you can repair the Component Store with the following command.

dism /online /cleanup-image /restorehealth

 

In some cases this is not enough and the following error may be received.
Error: 0x800f0906
The source files could not be downloaded.

 

In this case, the error can be resolved by running the following commands with the help of the operating system ISO using the following commands:

 

1- The operating system version is determined with the following command.

dism /Get-WimInfo /WimFile:e:\sources\install.wim

 

2- Which operating system is installed on the server, the operating system is selected with the following command and the repair process is started. In the example, the number 1 operating system is selected.

dism /online /cleanup-image /restorehealth /source:e:\sources\install.wim:1 /LimitAccess

 

3- When this process is completed, the Component Store is checked by running the following command again.

Dism /Online /Cleanup-Image /CheckHealth

 

If not, it should return as follows.
Component store corruption not detected.

 

@hasanemresatilmis 

Thanks for your response. The component store is indeed corrupted, but could not be repaired by the restorehealth command.

 

mk1345234_0-1644844596003.png

I have attached the dism logfile to this reply

 

Again thanks for your help on this.

Hi @mk1345234,

 

Did you execute the commands run with the OS ISO which I sent before?

Do you have access to the installation file?
If yes, you may try perform a repair install to repair corrupted components.
Hi
No, not yet. Since the server is in production I can't just reboot it in the middle of the day unfortunately. Will try it out this weekend, and get back to you.

Thanks!
Yes, I do, but that requires rebooting the server and booting from the installation ISO right?
Yes, you have to perform a repair install.