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Windows Server 2016: Settings -> Accounts crashes

%3CLINGO-SUB%20id%3D%22lingo-sub-1029789%22%20slang%3D%22en-US%22%3EWindows%20Server%202016%3A%20Settings%20-%26gt%3B%20Accounts%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1029789%22%20slang%3D%22en-US%22%3E%3CP%3EOn%20a%20Windows%20server%202016%20we%20recently%20installed%2C%20whenever%20ANY%20user%20goes%20to%20Settings%20-%26gt%3B%20Accounts%2C%20it%20starts%20loading%20and%20crashes.%20The%20event%20log%20shows%20an%20error%20every%20time%20(see%20below).%20All%20users%20are%20local%20and%20the%20system%20is%20not%20in%20a%20domain.%3C%2FP%3E%3CP%3EWe%20have%20tried%20several%20things%20to%20resolve%20it%2C%20but%20the%20issue%20persists.%20Some%20things%20we%20have%20tried%3A%3C%2FP%3E%3CUL%3E%3CLI%3Ecreating%20a%20new%20user%20and%20testing%20it%20on%20there%3C%2FLI%3E%3CLI%3Esystem%20file%20check%20(sfc%20%2Fscannow)%3C%2FLI%3E%3CLI%3EWindows%20trouble%20shooter%20(as%20well%20as%20the%20downloadable%20Windows%20update%20troubleshooter)%3C%2FLI%3E%3CLI%3Ereinstalling%20the%20Settings%20app%20(Get-AppXPackage%20%7C%20foreach%20%7BAdd-AppxPackage%20-DisableDevelopmentMode%20-%20Register%20%22%24(%24_.InstallLocation)%20%5CAppXManifest.xml%22%7D)%3C%2FLI%3E%3C%2FUL%3E%3CH2%20id%3D%22toc-hId--1442973390%22%20id%3D%22toc-hId--1442972680%22%3EEvent%20viewer%20error%20log%3A%3C%2FH2%3E%3CPRE%3EFaulting%20application%20name%3A%20SystemSettings.exe%2C%20version%3A%2010.0.14393.82%2C%20time%20stamp%3A%200x57a55dc6%0AFaulting%20module%20name%3A%20usercpl.dll%2C%20version%3A%2010.0.14393.2608%2C%20time%20stamp%3A%200x5bd1347f%0AException%20code%3A%200xc0000005%0AFault%20offset%3A%200x000000000000d297%0AFaulting%20process%20id%3A%200xb80%0AFaulting%20application%20start%20time%3A%200x01d5a36c63ad0ee2%0AFaulting%20application%20path%3A%20C%3A%5CWindows%5CImmersiveControlPanel%5CSystemSettings.exe%0AFaulting%20module%20path%3A%20C%3A%5CWindows%5CSystem32%5Cusercpl.dll%0AReport%20Id%3A%20dbe77bad-e235-499e-b0c2-13956fa9c637%0AFaulting%20package%20full%20name%3A%20windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy%0AFaulting%20package-relative%20application%20ID%3A%20microsoft.windows.immersivecontrolpanel%3C%2FPRE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1029789%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAccounts%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EWindows%20server%202016%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Wim_R
Occasional Visitor

On a Windows server 2016 we recently installed, whenever ANY user goes to Settings -> Accounts, it starts loading and crashes. The event log shows an error every time (see below). All users are local and the system is not in a domain.

We have tried several things to resolve it, but the issue persists. Some things we have tried:

  • creating a new user and testing it on there
  • system file check (sfc /scannow)
  • Windows trouble shooter (as well as the downloadable Windows update troubleshooter)
  • reinstalling the Settings app (Get-AppXPackage | foreach {Add-AppxPackage -DisableDevelopmentMode - Register "$($_.InstallLocation) \AppXManifest.xml"})

Event viewer error log:

Faulting application name: SystemSettings.exe, version: 10.0.14393.82, time stamp: 0x57a55dc6
Faulting module name: usercpl.dll, version: 10.0.14393.2608, time stamp: 0x5bd1347f
Exception code: 0xc0000005
Fault offset: 0x000000000000d297
Faulting process id: 0xb80
Faulting application start time: 0x01d5a36c63ad0ee2
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\usercpl.dll
Report Id: dbe77bad-e235-499e-b0c2-13956fa9c637
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

 

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