Windows Server 2016: Settings -> Accounts crashes

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Occasional Visitor

On a Windows server 2016 we recently installed, whenever ANY user goes to Settings -> Accounts, it starts loading and crashes. The event log shows an error every time (see below). All users are local and the system is not in a domain.

We have tried several things to resolve it, but the issue persists. Some things we have tried:

  • creating a new user and testing it on there
  • system file check (sfc /scannow)
  • Windows trouble shooter (as well as the downloadable Windows update troubleshooter)
  • reinstalling the Settings app (Get-AppXPackage | foreach {Add-AppxPackage -DisableDevelopmentMode - Register "$($_.InstallLocation) \AppXManifest.xml"})

Event viewer error log:

Faulting application name: SystemSettings.exe, version: 10.0.14393.82, time stamp: 0x57a55dc6
Faulting module name: usercpl.dll, version: 10.0.14393.2608, time stamp: 0x5bd1347f
Exception code: 0xc0000005
Fault offset: 0x000000000000d297
Faulting process id: 0xb80
Faulting application start time: 0x01d5a36c63ad0ee2
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\usercpl.dll
Report Id: dbe77bad-e235-499e-b0c2-13956fa9c637
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

 

8 Replies
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@Wim_R did you get this one cleared up at all? I'm seeing the same in Server 2019.

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Hello, I have exactly the same problem on windows server hyperv. Please, what is the solution?
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@Wim_R

Did you Run windows updates and ensure that all the latest updates are installed.

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Yes, I have the latest Windows server 2019 update installed.
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Check this one
https://answers.microsoft.com/en-us/windows/forum/all/systemsettingsexe-crashes-when-i-choose-apps/3...

- DISM.exe /Online /Cleanup-image /Scanhealth
•- DISM.exe /Online /Cleanup-image /Restorehealth
•- DISM.exe /online /cleanup-image /startcomponentcleanup
•- sfc /scannow
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All commands executed, but still the same error. Like Wim_R, it didn't solve the problem. That's why I ask if anyone has finally come up with a solution, please.

 

Název chybující aplikace: SystemSettings.exe, verze: 10.0.17763.1, časové razítko: 0x9d9d9332
Název chybujícího modulu: usercpl.dll, verze: 10.0.17763.1, časové razítko: 0x9d66a87d
Kód výjimky: 0xc0000005
Posun chyby: 0x0000000000008e59
ID chybujícího procesu: 0x1a78
Čas spuštění chybující aplikace: 0x01d694c61368428e
Cesta k chybující aplikaci: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Cesta k chybujícímu modulu: C:\Windows\System32\usercpl.dll
ID zprávy: 5dbf0096-ccc9-4114-80b8-677b579ce9f4
Úplný název chybujícího balíčku: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
ID aplikace související s chybujícím balíčkem: microsoft.windows.immersivecontrolpanel

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Re: Windows Server 2016: Settings -> Accounts crashes
Problem solved! Password-protected sharing must not be turned off! Windows is getting worse!
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@Loki1981 

Thanks for sharing the answer.