Shutdown Event Tracker on Windows Server 2019

New Contributor

Hi all,


We've build some new servers and all have the same behavior after installing Windows updates. After the user logon Shutdown Event tracker keeps appearing.


A quick search pointed in the direction of a Windows update (KB4490481 - CU 2019-03). See link.

We can change this regkey but that's a workaround, not a solution.


I want to know if I forgot something or maybe someone has solved the problem. So please share your thoughts about this.

What I did to reproduce the problem. Started with a fresh machine, WS 2019 Standard version 201911.
After installing:

  • CU 2019-09 - KB4512578 > already present after the installation > logon goes fine.
  • Installed CU 2020-03 - KB4538461 > reboot > no problem
  • revert to the fresh installation
  • SSU 2019-11 - KB4523204 > reboot > no problem
  • Installed 2020-03 - KB4538461 > reboot> no problem
  • Log off > no problem
  • Reboot, with a reason > Other Unplanned > no problem
  • Let the machine crash with Not My Fault> after booting > Shutdown Event Tracker is appearing, which makes sense. 
  • Log off > shutdown event tracker is back.
  • Reboot (with a reason: Other planned) > and SET is back
  • Uninstall CU 2020-03 -KB4538461 > reboot > still there
  • Uninstall SSU 2019-11 - KB4523204 > not possible is required voor de computer
  • Install CU 2020-05 - KB4551853 > reboot > first time logon okay, next day it's back. 
  • Installed SSU 2020-04 > SET still present.


It seems to be a combination of the SSU KB4523204 and CU KB4538461.


I'm still testing some scenario's but I want to see anyone has a solution or tips to test.

Thanks for the feedback

1 Reply

a quick update on this.

I've downloaded the latest iso (updated on 30/04/2020) and after some testing this seems okay. I didn't receive the pop up anymoren.

On other servers this popup didn't show up any more after the latest updates from June were installed.