Server 2019 Standard Retail Product Key Damaged

%3CLINGO-SUB%20id%3D%22lingo-sub-2827653%22%20slang%3D%22en-US%22%3EServer%202019%20Standard%20Retail%20Product%20Key%20Damaged%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2827653%22%20slang%3D%22en-US%22%3E%3CP%3ERecently%20purchased%20a%20new%20HP%20server%20bundled%20with%26nbsp%3BServer%202019%20Standard.%3C%2FP%3E%3CP%3EI%20was%20going%20to%20activate%20with%20the%20product%20key%20but%20I%20was%20rubbing%20off%20the%20sticker%20to%20get%20the%20key%2C%20i%20invertedly%20scratched%20off%20parts%20of%20the%20key%20as%20well.%3C%2FP%3E%3CP%3EI%20have%20contacted%20the%20supplier%20who%20i%20purchased%20the%20HP%20Server%20bundle%20and%20they%20basically%20said%20that%20i%20have%20to%20either%20guess%20the%20missing%20number%20or%20buy%20a%20new%20license.%20Both%20of%20which%20dont%20work%20for%20me.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20have%20been%20trying%20for%20a%20few%20days%20now%20to%20get%20in%20touch%20with%20the%20right%20person%20or%20team%20to%20assist%20but%20all%20i%20have%20to%20show%20for%20is%20hours%20on%20hold%20and%20today%20marks%20the%206%20different%20support%20person%20who%20has%20called%20me%20up%20to%20pass%20me%20on%20to%20the%20next.%26nbsp%3B%3C%2FP%3E%3CP%3Ei%26nbsp%3B%20know%20it%20not%20per%20say%20a%20technical%20problem%20but%20i%20hope%20that%20someone%20else%20may%20have%20had%20this%20problem%20and%20know%20how%20to%20resolve%20it.%26nbsp%3B%3C%2FP%3E%3CP%3Eappreciate%20any%20help%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Echeers%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMB%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2827653%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EWindows%20Server%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Recently purchased a new HP server bundled with Server 2019 Standard.

I was going to activate with the product key but I was rubbing off the sticker to get the key, i invertedly scratched off parts of the key as well.

I have contacted the supplier who i purchased the HP Server bundle and they basically said that i have to either guess the missing number or buy a new license. Both of which dont work for me.

 

i have been trying for a few days now to get in touch with the right person or team to assist but all i have to show for is hours on hold and today marks the 6 different support person who has called me up to pass me on to the next. 

i  know it not per say a technical problem but i hope that someone else may have had this problem and know how to resolve it. 

appreciate any help

 

cheers

 

MB

1 Reply

The reseller (HP) is bound under contract with microsoft to provide support for the products they sell so you'll need to contact HP support.