Remote Desktop Disconnects Users

Steel Contributor

My users will randomly get disconnected from their remote session to our Terminal Server. They can log back in immediately and all their apps and windows are still open. What can I look for in the Event Viewer to see what causes the remote session to crash? Or are there logs another place I can look? Servers are running Windows Server 2016. Thanks!

3 Replies

I do see some errors in the Event Viewer related to Terminal Services. Anyone have any ideas about this error: Event ID 36


An error occurred when transitioning from Disconnected in response to EvConnected. (ErrorCode 0x800708CA)



@Tim Hunter Did you ever figure this out? I am having the same behavior and the same error log entries.

This post introduces six methods to fix Remote Desktop disconnects, please check it out: