Random Restart Windows 2019 server

[Saiprakash05]

Hi Team,

We have one Windows 2019 datacenter edition, In that server, we host the mssql, sapb1 agent, Hana studio, and Tsplus for a third-party tool that is used for login purposes, almost 150 users are there but daily 115 to 120 users are connected and CPU and memory usage will be below the 80% only. And the instance type of the server is r6a.8xlarge i.e., 32 Vcpus and 256 memory.

What is the issue is the server reboots itself twice or thrice a week without human interphase we have checked the console level if any code or any user will restart the server but we did not find anything there is no update for the Windows version also checked that. Also, we checked while taking the backup the server is rebooted but there is no problem while taking the backup (We take weekly ami backups by using the dlcm in aws.)Then we go through the event viewer and find one error I will mention that error below.

As I mentioned in the above statement we get this error frequently whenever the server is rebooted and that particular time we checked the memory and CPU utilization of the server it is below 75%. and there is no anti-virus on the server.

Kindly any anyone give us any solution for this issue, we have been facing this issue for 6 months.

[#2]

Hi @Saiprakash05,

Event ID 1074 indicates that the system has been shut down by a process. The Reason Code: 06500ff is a generic error code that indicates that the system was restarted due to an unspecified error.

The fact that the server is rebooting itself twice or thrice a week without human intervention suggests that there is a problem with the server's configuration or hardware.

Here are a few things you can try to troubleshoot the issue:

1. Check the server's hardware. Make sure that all of the server's components are properly installed and functioning. You can use a hardware monitoring tool to check for any errors or problems.
2. Update the server's firmware and drivers. Make sure that all of the server's firmware and drivers are up to date. You can check for updates on the manufacturer's website.
3. Check the server's event logs. The server's event logs may contain additional information about the cause of the reboots. You can view the event logs in Event Viewer.
4. Run a virus scan. Even though you don't have antivirus software installed on the server, it's still a good idea to run a virus scan to rule out any malware infections. You can use a free online virus scanner to scan the server.
5. Disable any unnecessary services and startup programs. Disable any services and startup programs that you don't need. This can help to reduce the load on the server and improve its stability.
6. Contact your cloud provider. If you're still unable to resolve the issue, contact your cloud provider for assistance. They may be able to help you identify the cause of the reboots and troubleshoot the issue.

In addition to the above, you may also want to try the following:

• Check the server's power supply. Make sure that the server's power supply is providing enough power to the server. You can use a power supply tester to check the power supply's output.
• Check the server's temperature. Make sure that the server is not overheating. You can use a temperature monitoring tool to check the server's temperature.
• Try running the server in Safe Mode. If the server does not reboot in Safe Mode, then the problem is likely caused by a third-party application or driver. You can try disabling or uninstalling third-party applications and drivers to see if that resolves the issue.

Here are some reference links that may be helpful:

• Event ID 1074: The system has been shut down by a process: https://www.manageengine.com/products/active-directory-audit/kb/system-events/event-id-1074.html
• Reason Code: 06500ff: https://answers.microsoft.com/en-us/windows/forum/all/event-id-86-this-error-has-been-happening-for-...
• Troubleshooting Windows Server 2019 reboots: https://learn.microsoft.com/en-us/answers/questions/1162787/how-to-solve-windows-server-2019-unexpec...

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Kindest regards,

Leon Pavesic