Problems with a shared local printer through remote desktop windows server 2019

Copper Contributor

We have a computer outside premises that uses a remote application installed in our server with an rdp file, they access the app and print with their local printer (not instaled in server because this is outside our intranet, they conect to our intranet via VPN etc)


So, randomly the printer stops getting shared when connecting to the remote app and the only thing we can do is reboot the entire server. We still haven't located if it's related to a stopped service and which one.


EDIT: i found an event around the day we were notified the printer isn't visible is related with the register Microsoft-Windows-TerminalServices-PnPDevices/Administrador and it just says "Redirection of additional supported devices is disabled by policy " I don't know if it has anything to do.


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