Jul 23 2022 12:28 PM - edited Jul 23 2022 12:29 PM
I’m trying to upgrade a windows server 2016 to windows server 2019. To do this I tried to download the iso from here:
However when I try to verify my key a message stating the key is invalid comes up. The key is valid though. Does anyone have any idea why the key wouldn’t be recognised and what I can do to resolve the issue?
Thanks in advance
Jul 23 2022 02:08 PM
You cannot use insider or evaluation media to perform an in-place upgrade of rtm windows. You'll either need licensed installation media or perform a clean install.
Jul 23 2022 02:22 PM
@Dave Patrick Thank you for your response. Unfortunately I think it doesn’t address the issue I am having. I’m trying to download the installation media from the website and my key gets denied there. Therefor my issue occurs before I ever interact with my current windows 2016 server installation.
The question is if anyone has an idea why a valid key would be denied at the point where I try to download the installation media from the official website.
Jul 23 2022 02:25 PM
Where are you downloading from? volume center?
Jul 23 2022 02:31 PM
Jul 23 2022 02:34 PM
That doesn't answer. Is this a vloume center download? Where did you purchase the product key?
Jul 23 2022 03:00 PM
Jul 23 2022 03:13 PM
I'd ask the reseller to provide the installation media. Reseller's are bound under contract with microsoft to support the products they sell. The other option is to do a clean install using the evaluation here.
Windows Server 2019 | Microsoft Evaluation Center
Jul 23 2022 03:16 PM
Jul 23 2022 03:34 PM - edited Jul 23 2022 03:43 PM
A wild guess is your product key channel does not align with the site channel.