Outlook Profile error in RDS

[pdunnigan]

I have a RDS Windows 2012 R2 server with all roles, o365 Outlook and publishing Office 2013. I have one user trying to open their Outlook on RDS, it tries to load the profile but then gives the error I've attached. This user has no issue with Outlook locally. What could I look at in RDS to resolve this issue?

Pat

[#2 · Accepted solution]

@pdunnigan are your mailboxes hosted locally or in O365? If locally have you tried this? https://medium.com/jj365/outlook-issue-with-direct-connect-to-office365-352dd29de65

You also may need to look at the shared computer licensing issues around O365 Outlook as the issue may be due to how the license token is being assigned. https://msandbu.org/shared-computer-support-office365-and-citrix-with-ad-pta/