Outlook Constantly Freezes and Crashes

Copper Contributor

Hello there,

One of our users is using Outlook 2019. The user frequently experiences freezing and hanging issues when he clicks on the Outlook shortcut. When I look at the application logs in the event viewer, I can't get much detail about this problem, but I think a plugin is causing it. Can you help me on how to solve this problem?


OS: Windows 10 Professional 64-bit (19043)

Office: Office 2019


Event Log 1

The program OUTLOOK.EXE version 16.0.14326.20404 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: b71c

 Start Time: 01d7af794a3334d3

 Termination Time: 27

 Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

 Report Id: 4ca55b5c-141a-4eb0-905e-ea9f429d73e6

 Faulting package full name: 

 Faulting package-relative application ID: 

 Hang type: Cross-thread


Event Log 2:

The program OUTLOOK.EXE version 16.0.14228.20250 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 158d0

 Start Time: 01d79a50ac4b3d58

 Termination Time: 28

 Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

 Report Id: 22e226a4-e5b0-49a0-ae81-2ee5f0ca5988

 Faulting package full name: 

 Faulting package-relative application ID: 

 Hang type: Unknown


Event Log 3:

Faulting application name: OUTLOOK.EXE, version: 16.0.14228.20250, time stamp: 0x610dbd2c

Faulting module name: ntdll.dll, version: 10.0.19041.1023, time stamp: 0x7977b9de

Exception code: 0xc0000005

Fault offset: 0x00000000000a3d09

Faulting process id: 0x13ba4

Faulting application start time: 0x01d799a8ecc7831f

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: db2d6647-60b1-4e21-bbac-1c6176d5491b

Faulting package full name: 

Faulting package-relative application ID:


Event Log 4:


- Provider

[ Name] Outlook

- EventID 1000

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2021-08-27T10:32:10.0918840Z

EventRecordID 20301


- Execution

[ ProcessID] 0

[ ThreadID] 0

Channel Application

Computer MALI-ISLER-MDR.cosb.local



- EventData



MAPI Addin

1 Reply
When using "Outlook /safe:3", does Outlook start? /safe:3 is starting Outlook without any plugins