MS Server 2022 posted WHEA error and some other errors on HPE servers

Copper Contributor

Hello, MS Support,

We are running MS Windows Server 2022 with HPE ProLiant DL380 server. After system boot up, it posted two fatal errors in the system event logger. Please see enclosed the logs. 

Regarding the WHEA error (PCIe root port error), Does MS has an updated driver for the Intel 347A chip(Which seems to be a PCIe switch)? 

 

Thank you.

Mei GD

 

//log files copied here:

A fatal hardware error has occurred.

Component: PCI Express Root Port
Error Source: BOOT

Primary Bus:Device:Function: 0xE:0x2:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_347A&SUBSYS_02ED1590&REV_04
Secondary Device Name:


- System

- Provider

[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 16

Version 1

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2024-09-09T03:08:52.0010830Z

EventRecordID 9849

- Correlation

[ ActivityID] {1988b3ee-6e31-41dd-9372-e51c6d58520b}

- Execution

[ ProcessID] 9980
[ ThreadID] 10052

Channel System

Computer WIN-VTPN99R71FI

- Security

[ UserID] S-1-5-19

- EventData

ErrorSource 7
FRUId {00000000-0000-0000-0000-000000000000}
FRUText
ValidBits 0xef
PortType 4
Version 0x300
Command 0x540
Status 0x10
Bus 0xe
Device 0x2
Function 0x0
Segment 0x0
SecondaryBus 0x0
SecondaryDevice 0x0
SecondaryFunction 0x0
VendorID 0x8086
DeviceID 0x347a
ClassCode 0x60400
DeviceSerialNumber 0x0
BridgeControl 0x0
BridgeStatus 0x0
UncorrectableErrorStatus 0x0
CorrectableErrorStatus 0x0
HeaderLog 0000000A04000010000082FD00000000
PrimaryDeviceName PCI\VEN_8086&DEV_347A&SUBSYS_02ED1590&REV_04
SecondaryDeviceName

 

///////////////////////////////////////////////

//2nd error:

Description of Event ID 1295, IML Class Code 5, Event Code 3: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status 0xBA000000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'0E100000).
Update the system firmware. If the issue persists, contact support.

- System

- Provider

[ Name] Agentless Management Service
[ Guid] {bec5a9c8-6e1d-4f73-8dc3-1ab988771b21}

EventID 1295

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2024-09-09T03:07:20.6501466Z

EventRecordID 9827

Correlation

- Execution

[ ProcessID] 2808
[ ThreadID] 4692

Channel System

Computer WIN-VTPN99R71FI

- Security

[ UserID] S-1-5-18

- EventData

Uint1 1295
Uint2 5
Uint3 3
Str1 Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status 0xBA000000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'0E100000). Update the system firmware. If the issue persists, contact support.

1 Reply

Hello, MS Support,

Could anyone please advice on this issue? Should I get the driver for Intel Device ID 347A from Intel or from Microsoft? 

Thank you.

Mei GD