KMS Server require alternate credentials for child domain

Copper Contributor

Hi,
KMS Server require alternate credentials for child domain.
The server discover all the computers from the child domain but when I try to click on "update licence status->current credential" I get an error message "unable to connect to the wmi service on the remote machine".
When I click on "update licence status->Alternate credential" and type a admin user that belong to the child domain it works properly.
The problem here is that it prevents the server from distributing licenses automatically... And I have to do it manually by use alternate credential.
KMS Server 2012 R2.
Does anyone know the problem and know how to deal with it?

 

Thanks,
Amit

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