Don’t wait on the phone! Submit a support request online.
Use our quick and easy online form to submit your support request to the best-qualified support professional. Then, receive a support call at your specified phone number.
Availability: Business hours (Pacific Time)
Monday – Friday -- 6:00 A.M. – 6:00 P.M.
Business hours $259.00
After Business hours:
Not available as of July 2008 (working toward availability at this time)
Online support incidents can be submitted at any time. Callback availability via online submission is limited to normal business hours at this time.
Or submit incident by telephone @ (800) 936-4900 – an engineer will call you back
Submit a support request by phone. Phone times will vary.
Business hours: $259.00
After Business hours: $515.00 ( http://support.microsoft.com/gp/afterhours )
Response Time: Based on severity
Phone support incidents can be opened at any time; the after-hours rate applies if you need to talk to a support professional outside of normal business hours listed above.
Professional Service Level Agreements are currently being finalized for (1) business hours and (2) after business hours, we will update this Blog post with that information as it comes available.
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