First published on TechNet on Jul 02, 2008
On August 1, 2008 the Small Business Server support business at Microsoft will implement a call-back model for all Professional SBS support incidents in the United States. Below is a description of how to contact Microsoft customer service.
Why are we moving to a call-back model?
1. To eliminate your hold time on the telephone
2. To collect the problem description and route the incident to the correct engineer