SOLVED

Windows Hello not working (cam an PIN)

%3CLINGO-SUB%20id%3D%22lingo-sub-224616%22%20slang%3D%22en-US%22%3EWindows%20Hello%20not%20working%20(cam%20an%20PIN)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-224616%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20enrolled%20my%20Surface%204%20to%20Intune%20and%20had%20some%20problems%20with%20the%20Windows%20Insider%20configuration.%20I%20un-enrolled%20the%20device%2C%20deleted%20the%20local%20profile%20(went%20back%20to%20a%20MS%20account%20to%20login)%20and%20enrolled%20it%20new%20-%20since%20then%20I%20cannot%20sign%20in%20with%20Windows%20Hello%20using%20the%20cam%20or%20PIN.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECam%3A%3C%2FP%3E%3CP%3EIt%20feels%20taking%20longer%20to%20go%20through%20the%20process.%20Move%20away%20from%20camera...%20move%20away%20and%20away...%20then%20move%20closer...%20move%20closer...%20strange%20-%20it%20finally%20says%20it%20worked%20but%20then%20I%20get%20an%20error%20when%20signing%20in.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPIN%3A%3C%2FP%3E%3CP%3EI've%20Azure%20MFA%20activated%20and%20approve%20the%20login%20attempt%2C%20after%20that%20I%20get%20the%20attached%20error%20message.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20hint%20on%20that%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3EUdo%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-225037%22%20slang%3D%22en-US%22%3ERe%3A%20Windows%20Hello%20not%20working%20(cam%20an%20PIN)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225037%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20updating%20to%2017730%20both%20problems%20are%20solved%20-%20yeeees%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi there

 

I've enrolled my Surface 4 to Intune and had some problems with the Windows Insider configuration. I un-enrolled the device, deleted the local profile (went back to a MS account to login) and enrolled it new - since then I cannot sign in with Windows Hello using the cam or PIN.

 

Cam:

It feels taking longer to go through the process. Move away from camera... move away and away... then move closer... move closer... strange - it finally says it worked but then I get an error when signing in.

 

PIN:

I've Azure MFA activated and approve the login attempt, after that I get the attached error message.

 

Any hint on that?

 

Thanks

Udo

1 Reply
best response confirmed by Udo Jetschmanegg (Occasional Contributor)
Solution

After updating to 17730 both problems are solved - yeeees :)