An 82 year old user had a crash or power outage while putting his password in after system reset.
Now Microsoft wont recognize his password and the phone issue doesnt allow him to get a text message for resetting his password. WE tried to use my email to reset with the code but after putting in his information sans recent email titles but it said the reset had exceeded the number of tries. He could not remember any email titles or content because it has been several weeks and he had not sent an email for several months.
He uses his computer to pay bills. I'ts going on the 4th week. He is desperate.
I need a way to recover or a work around.