I have recently started having the problem of the entire pc freezing when i open any of my browsers. At first I thought it was only a Google chrome issue like when it randomly closes and stops responding and then it shows it's got an update but no, the problem persisted with opera, brave and microsoft edge. I took at most 15 seconds for the windows to lose functionality and then the whole computer would freeze except the mouse pointer. The pointer did not change when directed to a text field or anything. Even the taskbar time got frozen.
Windows 11 Home Insider Preview Single Language Build 25276.rs_prerelease.230106-1334
I use a HP All-in-one desktop that runs on Intel core i5 and a Windows 11 Home single language edition.
My microsoft account was signed up into the windows insider program and received Dev channel preview builds but I can't seem to unenroll out of it without accessing a browser. I tried multiple solutions such as DISM and sfc/ scannow but both showed no errors. I booted it in safe mode but the problem remained and I thought maybe the issue was not of software but the operating system so I reinstalled the windows 11 using the cloud based option to download and install a new copy and only removed the data in the windows drive (C:) and did not affect the data in my other drive.
The only recent changes that I had done was:
1. Update my windows 11 to the latest dev preview build
2. Install utorrent classic free app from its official website
I use norton 360 security but even after a full system scan it did not detect any malware.
Even after the clean install the computer got frozen when I. merely just opened microsoft edge.
I have no errors when doing anything else. I played my Genshin Impact on it normally and only once had a screen freeze but the computer was still responsive and i was able to recover without having to force shut down my PC by long pressing the power button.
Additionally during the clean install, I was prompted to clear the TPM which I did. And when I faced the freezing and had to restart my computer, I was prompted a black screen with blue box saying CMOS check sum is invalid. I was not able to do anything during that time as the message timed out on its own and I was brought to the login screen.
I also had the same freezing problem when I tried to open any microsoft office app including excel and word.
Recently ran chkdsk /r too but the problem still persists.
Kindly suggest me some ways to proceed on this error. I have never faced such a thing with any of my devices running on any version of windows(10 and 11 both).
