Jul 22 2021 08:53 PM
July 22, 2021
Los Angeles
Hello,
Today I got an update installed on Win 11. Facial Recognition "Windows Hello" stopped working suddenly. It says in the error statement that it is Unavailable. Everything worked fine when I left but not when I came back to the rig- (Surface Pro X and a loaded machine)
Went to settings and when I went to click on Windows Hello the program crashes (Settings) just dies on me. Camera works fine vid pics etc. all seems ok thus far. Anyone else run into this problem? If yes any work around?
Jul 22 2021 11:05 PM
I'm also facing the same issue after update to 22000.100 in my Surface 6.
Jul 23 2021 12:04 AM
Same here Surface Pro X @Joe_Maria2280
Jul 23 2021 02:00 AM
@xshimaSame problem on the Surface Laptop 3
Jul 23 2021 04:48 AM
SolutionJul 23 2021 05:19 AM
worked for me, great @erikiters
Jul 23 2021 05:38 AM
@erikitersWorks perfectly, thanks a lot!
Jul 23 2021 05:45 AM
Jul 23 2021 05:47 AM - edited Jul 23 2021 05:48 AM
Thanks @erikiters, confirmed that it worked for me.
Jul 23 2021 06:23 AM
Jul 23 2021 07:46 AM
I have a Surface X, after upgrading to Win11 hello camera working and recognizing correctly at log on. After latest upgrade .100 the ircamera is not working correctly for hello login. The front and back webcams are working correctly after login.
Tried all of the Win10 recommended fixes, uninstalling driver... but unable to resolve.
Jul 23 2021 07:50 AM
Jul 23 2021 08:44 AM
Jul 23 2021 09:17 AM
I just uninstalled biometrics in device manager & rebooted as posted and resolved the problem. tkx!!
Jul 23 2021 09:27 AM
Jul 23 2021 01:43 PM
Jul 23 2021 04:48 AM
Solutionjust removed biometric hello in device mgr and rebooted. worked again