Weird - After update Mouse and Keyboard (even wired) no longer work

Copper Contributor

Device: Windows Surface Studio 2

BETA Build from this week


Attached Bluetooth Devices:
- Logitech Ergo Mouse
- MS Pen (the flat black one, not the round one)
- MS Dial
- XBOX Controller
- MS Ergonomic Keyboard
- Surface Phone


Ok, so Windows 11 popped up as an update the other day. I am already running it on my Surface Book 3 so I figured I would try it there as well since things have been pretty flawless on the SB3.


So...the good news.

- Everything works so long as I don't want to use my keyboard, mouse - even when plugged into the USB on a wired connection - tested both Mouse and Keyboard. To make things worse, even the keyboard accessibility doesn't work.


If I use SplashTop to connect to my machines, and on a different machine terminaled to the Studio 2 and I was able to use the mouse and kayboard as it drives from the remote connection.


Has anyone seen anything like this?



In the Event Viewer I do see the following:

SurfaceSerialHubDriver - Event ID 15


Thanks in advance

6 Replies
I'm having the same thing.
Check for Windows Update and see if there are any pending updates?
Open start and search for feedback and open the Feedback Hub app and report this issue.
It was fixed after update to newest build.
Thank you for the update and glad the problem have been fixed.


As it has been mentioned, the latest update solved the issue.
Firstly, try run Windows Update and download and install all updates and if problem persists, let us know.