Unable to update windows

Copper Contributor

Unable to update to Windows 11 Insider Preview 25393.1 (zn_release). Its installing but after restarting its still on the same version and again the windows update came. Please help still stuck on version 25352.1

1 Reply
Please help me here especially an Microsoft engineer. I am unable to update from Windows 11 Canary Build 25352.zn_release.2304222250 to any other updates not even the Windows 11 Canary build 25921.1000 (rs_prerelease). According to me the problem seems to be in the switch from zn release to rs release. Please help. I have tried some troubleshooting steps also like the followings :

1. net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
2. Run the Windows Troubleshooter.
3. SFC /scannow and dism command.
4. Deleted files in C:\Windows\SoftwareDistribution\Download folder , temp and %temp% folders.
5. Ran Disk Cleanup and Disk Defragment
6. Tried installing using ISO from Windows website and UUP Dump but all failed.

I am facing this issue from the past 2-3 months. Please help asap urgently.